Duty Manager/Supervisor, Breakin' Escape Rooms

As a Duty Manager, you will play a crucial role in ensuring the smooth operation of our escape rooms and delivering exceptional customer experiences. Your responsibilities will include:

1. Leadership and Team Management

• Train, supervise, and motivate game masters to ensure high standards of performance.
• Foster a positive and collaborative team environment.
• Lead by example, demonstrating a strong work ethic and commitment to excellence.

2. Customer Service

• Ensure every customer has a memorable experience from start to finish.
• Handle customer inquiries, feedback, and any issues that may arise with professionalism and efficiency. Communicating any relevant information to management.
• Create a welcoming atmosphere that enhances the overall experience.
• Host escape game experiences, either solo or part of a group of hosts. Facilitate client welcome, and hold team briefings and debriefings

3. Operations Management

• Oversee the day-to-day operations, including opening and closing procedures.
• Maintain and troubleshoot the escape rooms, ensuring they are in top condition.
• Manage breaks and tasks amongst the team.
• Ensure escape units are correctly re-set and fully functioning.
• Office tasks (eg. restocking merchandise, organising office supplies, assembling Print+Cut+Escape products for postage)
• Other reasonable support and on-site customer service tasks related to the daily operations of Breakin'.
• Ensure the venue is presentable and fully functioning prior to games and large booking events

4. Problem-Solving

• Address unexpected challenges with a calm and strategic approach.
• Implement solutions quickly to minimise disruptions and maintain the flow of the business.

Contract - Hours - Availability

30 Hour Permanent Contracts available working on a rotating rota with regular evening and weekend shifts.