New
Description
We are seeking a proactive & highly organised Events Coordinator.
We are seeking a proactive and highly organised Events Coordinator to provide exceptional administrative support across our events function. This role is central to support the events team with logistics and administration, and identifying opportunities to maximise revenue through efficient processes, upselling, and repeat custom.
Essential
- Experience working in events administration and delivery
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Highly organised and efficient with excellent attention to detail and ability to multi-task
- Experience of working with IT systems on various platforms e.g. Microsoft Office - including Word, Excel and Teams (preferable)
- Able to work in a fast-paced and team-orientated environment
- Hands-on approach with a can-do work style
- Great interpersonal and teamwork skills
- Ability to remain composed, particularly during busy periods
- Strong written and verbal skills
Desirable
- Experience using Design My Night or adjacent administration/systems
- Experience in hospitality service beneficial but not essential
- Manage all administrative tasks related to event planning, bookings & logistics
- Maintain accurate, up-to-date event records, calendars & client databases
- Prepare event documentation in line with company standards (invoices, payments, check in)
- Coordinate internal communications between departments (sales, operations, kitchen & accounts) to ensure event delivery meets client expectations
- Support the preparation & execution of booked events, helping run events where needed. This will be part of your rota & will be flexible on the needs of the business.
- Identify & promote opportunities for upselling additional services/spaces or upgrades to clients.
- Act as a first point of contact for client enquiries, ensuring prompt & professional responses.
- Build & maintain strong relationships with repeat clients & partners.
- Attend regular event meetings with all booking details prepared ready for the overview of the orderbook.
- Provide the best customer service for the event booking journey