This is a highly collaborative role, working closely with teams across the organisation - including Visitor Experience, Programming, Operations, Marketing, Technical and Development - to ensure seamless, high-quality client experiences that maximise income and uphold the ICA's reputation as a world-class cultural venue. Essential: Provide excellent customer service to all venue hire enquiries, ensuring timely follow-up and maximising conversion to sales This is a full time permanent role. To apply, please share details of your CV and cover letter to [email protected] by midday 20 May 2026.Job Summary
Job Description
Job Requirements
- Experience supporting end-to-end project management including co-ordinating, planning and managing events and activities including dinners, location shoots, receptions and complex venue takeovers
- Experience of digital ticketing and/or event booking systems
- Experience working in a client or customer facing role, particularly with high level contacts
- Experience of working with diverse audiences
- Experience of producing marketing and comms content
Desirable
-Experience of working in the arts sector
-Experience of contract negotiations
-Experience of budget tracking and monitoring
-Experience of working with event suppliers Job Responsibilities
Coordinate with internal stakeholders to plan staffing, schedules and delivery for commercial events
Liaise with preferred suppliers and contractors to support event delivery and business development
Log and manage all event enquiries and bookings using the ICA's event systems, including Artifax
Manage client contracts, ensuring costs are accurately recorded and invoices paid to schedule
Manage all Event Hire operational forms, ensuring contact details, staffing requirements, risk assessments, and relevant policies are in place ahead of time.
Support with Event Hire updates for all internal colleagues and suppliers to ensure all relevant teams are accurately briefed for all events.
Attend client events as the Event Manager on the ground as and when necessary, including in the evening and at weekends.
Support the Marketing team with content developmentHow to Apply