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Floor Manager, V&A East Storehouse, V&A Museum

  •  London
  •  Â£30k-40k
  •  Full time
  •  Closes November 10, 2024
  •  NA
  • #Other

Description

Job Summary

This is an opportunity for an ambitious operations professional to help make V&A East’s vision a reality.

Job Description

This is an opportunity for an ambitious operations professional to help make V&A East's vision a reality.

V&A East Storehouse is a radical reimagining of the museum archive. The V&A's collections will be made accessible through immersive interactive experiences and the building will be home to the David Bowie Centre for Performing Arts.

We have also reimagined our Floor Manager role, which is a hybrid role responsible for overseeing the both the day-to-day front of house and security operations at Storehouse; ensuring that visitors and diverse audiences feel welcome, engaged and safe, in line with the V&A's core values. This is a new kind of duty management role at the V&A, and there will be excellent opportunities for training and development to ensure we provide you with a career-enhancing skillset.

This role will lead a team of front of house assistants, so we are looking for people who enjoy and have experience of motivating and developing high performing operational teams.

This role will also play a key role in defining how V&A East establishes and builds its identity as a leading cultural hub.

We are incredibly excited about the team we are building, and we are looking for forward-thinking, proactive and solution-focused operational colleagues with whom we can ensure the success of V&A East.

Full and part time positions available, so please include the position you are interested in on your application form.

We particularly welcome applications from those living in our surroundings boroughs (Hackney, Newham, Tower Hamlets and Waltham Forest) to help build our V&A East Museum and Storehouse for and by the local communities.

Job Requirements

Experience motivating and managing front of house teams and enjoys supporting their development.

Understands the relationship between high performing teams and operational success.

Proven experience in operational management of complex public facing buildings and working in fast-paced environments.

Works collaboratively across multiple teams - understands the complexities of stakeholder management.

Confident and clear communicator.

Can manage multiple workstreams and is a skilled, diplomatic problem-solver.

Exceptionally organised, proactive and able to prioritise.
We are looking for someone with transferrable skills and not necessarily someone with a conventional museum background

Experience and knowledge of health & safety regulations and compliance.

Willing to learn - there will be a range of training, including SIA training.

Experience in retail and/or hospitality - understands how strong visitor engagement drives commercial success.

Job Responsibilities

This role will be responsible for overseeing the day-to-day front of house, commercial and security operations at Storehouse; ensuring that visitors feel welcome, engaged and safe. This role will manage a team of front of house assistants and will play a key role in defining how V&A East establishes and builds its identity as a leading cultural hub.

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