FOH & Bar Supervisor, Layered Reality

Position Summary
The FOH & Bar Supervisor would ensure that we deliver this cutting-edge experience at the
optimal level to all guests. On a daily basis, the FOH & Bar Supervisor will work as with the FOH
team to ensure that our overall customer service is executed at the highest level.
Scope & Responsibilities

Working within the FOH department you will be responsible for performing a variety of roles,
whilst ensuring that service is smooth, efficient and memorable. Responsibilities include;
opening and closing the FOH areas, box office administration, guest services (email enquiries,)
checking tickets, supporting in-show operations and designing and selling merchandise &
photos. This role requires a passion for delivering great customer service, with a can-do attitude.

Background & Experience
You will be a highly self-motivated individual, with a wide variety of experience working in
customer services. Previous experience in immersive experiences, theatre, events or visitor
attractions is preferable.

Desired Attributes
Minimum two years' experience in customer services and/or hospitality and bar work
A desire to create memorable experiences for guests.
Excellent presentation skills.
Ability to remain calm under pressure.
Confident both working as part of a team and independently.
Flexible (evening and weekend work will be required).
Conversational English.
Experience delivering training to staff
Passionate about the hospitality and events industry
Bar experience, with the ability to maintain and train across bar areas

Please submit your application with an up-to-date CV and covering letter explaining what you
can bring to the role, why you would like to work for us and why we should choose you.

Job Title: FOH & Bar Supervisor
Responsible to: Venue Operations Manager
Job Type: 16/24 Hours p/w
Probation: 3 Months
Pay: £13.25 p/h plus gratuities and sales incentive opportunities
Location: Aldgate, London, EC3A 2BJ