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FOH Performance Staff, Shaftesbury Theatre

  •  London
  •  Â£25k-30k
  •  Full time
  •  Closes June 10, 2025
  •  Indy Alabi
  •  ialabi@shaftesburytheatre.com
  • #Theatre

Description

Job Summary

To assist in operating the Front of House areas of the Shaftesbury Theatre which includes the auditorium, foyer and other front of house spaces, when the theatre is in performance mode.

Job Description

All members of the Front of House team report to the Head of House Management, or their delegated deputy on all matters. A visit to the theatre is for most members of the public a significant event and thus the Front of House team has a vital role in representing both the Theatre and Production to ensure that the experience is of an exceptional quality.

You will report to the Head of House Management, who is your line manager.

Job Requirements

  • A passion for exceptional customer service
  • Excellent communication skills
  • The ability to work under pressure and to tight deadlines whilst remaining calm
  • A good team player
  • Ability to take initiative
  • A flexible approach to working patterns
  • Good social and interpersonal skills

Job Responsibilities

  • To provide a safe and welcoming environment to the anyone visiting the theatre.
  • To actively assist anyone who needs help within the venue.
  • To provide informed and accurate information to the public.
  • To consistently maintain the highest standards of Customer Service in accordance with the Theatre's Customer Care guidelines and the policies and aims of the Company.
  • To work collaboratively with other departments within the Theatre to exceed our guests' expectations.
  • To support the delivery of sales by selling within the auditorium and having an up-to-date knowledge of the Theatres' bar and hospitality offering.
  • To communicate effectively and escalate any relevant information to the appropriate members of the team.
  • To provide an accessible to service to all patron's including, but not limited to, an understanding of how to operate the lift, loop system and our access performance schedule

Useful Links

How to Apply

Please follow this link to access the full job description and apply: https://shaftesbury-theatre.worksmarter.co.uk/jobs/shaftesbury-theatre/foh-performance-staff-at-shaftesbury-theatre?utm_source=platform&utm_medium=job_url&utm_campaign=ws_ats

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