Candidates should be able to provide an exceptional level of customer service, contributing to an excellent experience for all patrons. - To provide exceptional customer service to our patrons at all times. Reporting to: Theatre Manager (TM), Deputy Theatre Manager (DTM) If you think this role is of interest to you, we would love to hear from you.Job Summary
Job Description
As all staff will work on our theatre bars, efficient and accurate bar work is also important.
Please note we are looking to fill 8 show and 3 show contract positions only.
Optional overtime will be offered if available.
Current rate of pay is £14.80p/h.Job Requirements
-To ensure the safety and comfort of our patrons at all times.
-To work as part of a team to ensure the smooth running of the
Front of House DepartmentJob Responsibilities
To welcome patrons into the theatre and ensure only customers with valid tickets are admitted into the theatre.
To represent the venue to a high standard by being well versed in the facilities and products we offer and having a good knowledge of the show.
To proactively engage with our patrons ensuring their needs are met, efficiently resolving any customer issues where possible or seeking management assistance if required.
To accurately sell programmes, snacks and merchandise throughout the venue and take responsibility for the stock you are handling.
To serve customers quickly and efficiently, providing excellent customer service on all sales points.
To ensure the safety of patrons inside the auditorium at all times by reporting anything of note to colleagues and theatre management.
To thoroughly understand venue evacuation procedures and actively take part in regular drills as directed by the theatre.Useful Links
How to Apply
Please use the apply now link to complete an application
and email it to [email protected] with front of house assistant and your name in the subject line.
Interviews will take place from 19th June.