Description
Purpose of the role To offer all visitors a unique and high-quality experience when visiting the National Justice Museum and City of Caves through a consistently high standard of customer care, ensuring that the organisation attracts and retains visitors.
Main duties:
To include (but not limited to):
- Ensure excellent customer service skills
- The ability to deal with a diverse range of customers.
- Ensure set up of events and functions meets organisational standards.
- Organise and provide service during events and functions.
- Understand the food menus, and be able to advise the guests appropriately and accurately of dietary requirement information
- Ensure areas are cleared after events and functions.
- Organise setup of the hospitality bars ensuring that stock and the stock room is always replenished and rotated.
- Be responsible for set up and service of the bar when required.
- Take customer orders and payments as well as preparing and serving beverages.
- Understand the drink menus and being able to advise the guests appropriately of ingredients, alcohol content and allergy/dietary requirements.
- Be comfortable and confident in asking for ID when serving alcohol, in line with the Think25 guidance
- Have a flexible attitude to work.
- Cover the Reception desk at both locations in line with our customer service policy
- Any other duties consistent with the level of the post.
- Assisting in the shop at both sites
- Replenish stocks in the shop at both locations
- Assist with the monthly retail stock take at both locations
Person Specification:
- Customer Service skills
- Flexible
- High attention to detail
- Team player
- Willingness to learn and improve
- The ability to use your own initiative to solve problems
- IT Literate in Word and Excel
- English GCSE Pass Grade
Responsible to: Visitor Experience Manager
Hours: Zero hours, weekend and evening working expected
Location: National Justice Museum and City of Caves
Contract: Permanent, 6-month probationary period
Rate of pay: £11.44 per hour
To apply: send your up-to-date CV and a covering letter or record a video application illustrating how your experience and skills meet the criteria in the person specification to [email protected] If you have any questions about the role, please feel free to message Amy.
Closing date: Sunday 27th October, 5pm. Interviews will take place in early November 2024.