Front of House & Bar Team Member, Southwark Playhouse

Fixed Term Contract from 17th June - 22nd August 2026.
Average 34 hours per week.
Pay Rate: £13.35 per hour
Performances: Tuesday - Sunday schedule.

A full copy of the job description which includes the schedule is available on our website.

Duties will include;

Visitor Experience
- To be part of creating a welcoming, accessible, and friendly environment for existing and potential customers, maintaining the highest level of customer care
- As first point of contact for visitors to our buildings, offer a warm and friendly welcome to all.
-To scan tickets as and when required to support the Sales & Ticketing team.
-To be a point of information about Southwark Playhouse and all its activities, promoting the organisation to the widest possible audience.
-To be aware of all the access facilities that the Playhouse offers its customers and to actively promote these facilities to the public.
-To be responsible for the successful delivery of a first-class sales and customer service.
-To be inside the auditorium during performances when required, and to assistance the audience with their needs during the performance.

Food & Beverage Operations
-To efficiently operate the theatre's bar, kitchen, and floor areas, at all times, including our pizza service.
-To responsibly handle takings and account for all income taken.
-To deal effectively with customer feedback and enquiries providing excellent customer service.
-To be proactive in bar and merchandise sales to ensure maximum profitability.
-To have a comprehensive knowledge of the organisation's Food and Beverage offering.
-To ensure excellent food hygiene standards in both the Bar and Kitchen areas.
-Ensure that the bar is always fully stocked, and that stock is attractively presented.
-To ensure that all areas of the front of house are clean, tidy, and well organised.