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Front of House Coordinator, Ripon Museum Trust

  •  Yorkshire
  •  Â£20k-25k
  •  Full time
  •  Closes January 16, 2025
  •  Freya Cox
  •  freya.cox@riponmuseums.co.uk
  • #Museums

Description

Job Summary

The Front of House Coordinator plays a pivotal role in ensuring that the welcome that all our visitors received is exceptional, setting the tone for a very enjoyable visit.

Job Description

From the customer service that we provide, to the stories we share, we know that the quality of our welcome enables our visitors to make the most of their visit with us. You'll lead the front of house volunteer team, as well as manage the front of house casual staff, to deliver this exceptional service, and will ensure that all of our museum are fully staffed and our presentation is second to none. You'll also be responsible for the functional elements of the role, including front of house rotas and the till system.

Inclusivity is extremely important to us here at RMT, therefore you'll be a real people-person who can engage with a wide range of audiences and staff. You'll also be responsible for managing the bookings at the museum, including group and room bookings as well as the small museum shop.

This role is expected to work at least one weekend day a week.

Job Requirements

You will have responsibility for:

  • Key holder for all three sites
  • Maintain high presentation standards across all three sites
  • Managing Front of House volunteers across all three sites
  • In charge of front of house rotas for volunteers and casual staff
  • Teaching volunteers and casual members of staff to work the till system
  • Developing the skills and knowledge of front of house volunteers
  • Manage and train casual front of house staff and cleaner
  • Manage bookings for groups, and ticket sales for events
  • Manage the shop including stock ordering, pricing, maintaining displays, promotional materials etc.
  • Ensure the Front of House is compliant with fire safety, Health and Safety, security and Access requirements

Note: Notwithstanding the Job Purpose and Duties & Responsibilities included in this job description, the postholder must be prepared to undertake additional tasks, duties and responsibilities at the discretion of the post's line manager. Weekend work will be required.

How to Apply

Please visit https://riponmuseums.co.uk/join-us/work-with-us/

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