We are recruiting for a confident, engaging and welcoming person to join our team as Front of House Manager. This role is a mixture of administrative work, managing our bar staff and volunteer ushers, duty managing performances and events, servicing and restocking The Theatre's bar and ensuring our customers have an excellent experience every time they step through our doors. This is a full time post, which could be 40 hours a week all year, or 35 hours during 10 months of the year and 40 hours during the 2 month panto run at Christmas (depending on the preference of the candidate). The hours are worked across a full mix of daytime, evenings and weekends depending on the rota, and we operate a Time off in Lieu system for busy or quieter weeks. Our ideal candidate will love working with people and have an innate feel for great hospitality and customer service. An understanding of live performances would be a benefit, but by no means a requirement. Our Customer Experience team are the people that our visitors come to know and recognise - they represent our Charity. So we are seeking the right personality, a skillful communicator and passion, above all else. This is an opportunity for someone developing their career in hospitality or for someone looking to retrain in something new. For a full job description and details please go to our relevant website page; https://www.chippingnortontheatre.com/jobs/foh-manager Salary: The essential requirements of the person specification can be summarised as; The responsibilities can be summarised as; To apply for this role, please complete our application form via the link on our website and then email your CV to us at: If you would like to find out more about the role, or have an informal chat with one of the team, please give us a call on 01608 Closing Date: Interviews:Job Summary
Job Description
£32,000 pa (based on a 40 hour week)
Hours:
35 - 40 hours a week
Contract:
Permanent after 6 months probation.
Holidays and employee benefits:
20 days holiday plus bank holidays. Holiday increases with length of service. Free tickets to most performances at The Theatre.Job Requirements
- Confident, enthusiastic and welcoming.
- Appreciation of the elements of high quality customer care and experience delivering these.
- Computer literacy (Microsoft packages)
- Numeracy
- High level of personal organisation and planning ability
- Strong interpersonal skills Initiative and enthusiasm to find new ways to grow and develop the department
- Ability to lead others with sensitivity
- Willingness and capacity to work flexible hours, including evenings and weekendsJob Responsibilities
- Leading the Customer Experience department service to both customers and staff with the maintenance of the highest standards of customer care.
- Provide the highest quality contact with the public, in all forms, with an eye to consistency, courtesy, quality of service, and very importantly to maintain the characterful, welcoming and informally professional nature of our theatre.
- To maximise trading profits, manage the department budget and ensure excellent customer service.
- To take the lead on the recruitment, training and management of paid bar staff and volunteer usher teams, ensuring the team enjoy working here.
- To oversee and ensure high standards of upkeep and safety of the front of house areas and communicate issues.
- To assist in ensuring the safety of all customers in The Theatre by maintaining adequate systems and procedures.
- To assist in creating and instigating the overall style and welcome presented to the public.Useful Links
How to Apply
[email protected]
642349.
10am, Monday 17 August 2026
Thurs 20 and Fri 21 August 2026