Front of House Manager, Loughborough Town Hall

Loughborough Town Hall is an award-winning, receiving house Theatre, Art gallery and venue, set in the heart of Charnwood in Leicestershire and welcoming over 100,000 people per year.

Hosting over 250 performances and events per year, including an award-winning annual pantomime, Loughborough Town Hall hosts a varied programme attracting nationally acclaimed acts and productions across the world of drama, musical theatre, comedy, live music and beyond.

As part of the venue's senior management team, this role will be responsible for delivering all areas of the venue's Front of House operations, ranging from the smooth running and delivery of the bar service and merchandising, to organising suitable staffing arrangements to guarantee all visitors have a positive and enjoyable experience.

Our ideal candidate will be a natural motivator with strong communication skills, alongside having experience of not only delivering customer service excellence to visitors, but driving CSE as a key pillar of service.

Health and Safety knowledge for this role is key, as this role will manage all Health and Safety-specific areas for Front of House delivery, including the creation/review of Risk Assessments, venue policies, Martyn's Law compliance and ensuring the venue's Premises License is adhered to in full.

The role will be responsible for a team of permanent staff alongside a larger pool of casual staff that support show/event delivery. You will ensure income-generating projects are maximised within your team to ensure key commercial income targets are surpassed.

Attention to detail is a must, driving high standards across all areas of presentation and service within your team, together with being able to develop strong relationships with other departments. Providing duty management cover as part of a rota is essential.

For a further discussion regarding the role, please contact Simon Gibson - Venue Manager via mailto:[email protected] - [email protected]

No agencies please.