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Front of House Manager, Museum of Homelessness

  •  London
  •  Â£30k-40k
  •  Part time
  •  Closes February 7, 2025
  •  Adam R. Hemmings
  •  adam@museumofhomelessness.org
  • #Museums

Description

Job Summary

An essential role supporting the operational delivery of events and activities from our site in Finsbury Park. The post-holder will work closely with our amazing team of duty managers and volunteers to ensure the smooth running of activities at the site.

Job Description

The Front of House Manager is a key role for a busy site, providing efficient, safe and excellent standard of delivery for our public facing function. The Front of House Manager will lead the volunteers, Duty Managers and Object Storytellers to deliver a world-class visitor experience for Museum of Homelessness. This role is responsible for health and safety, safeguarding and incident management as well as visitor services.

The post-holder should actively seek to uphold MoH's values at all times: Self-aware, questioning, spirited, open, empathetic and respectful.

Responsible for: Duty Managers, Object Storytellers, volunteers

The Front of House Manager role is offered as 3 days per week with a salary set at MoH's flat pay structure of £34,800 pa. This is an annualised hours contract, where the postholder will have flexibility to deliver within MoH's seasonal variations. This can be discussed with candidates but may look like 4 days per week during the busy summer season and two days per week during the Winter season, with pay remaining the same. All MoH roles have benefits and support built in including flexible working, pension, wellbeing support and a holiday allowance of 28 days plus bank holidays. Please note that this is an annualised hours, not zero hours contract, meaning you are guaranteed working hours across the season.

This role is permanent, with a 6-month probationary period.

Flexible working for this position will be important, and the post-holder will be expected to undertake onsite delivery of activity at MoH's building. This is not a role that is appropriate for remote working. Regular evening and weekend work will be required for the role, it is not 9-5 role.

Place of Work

Our place of work is Manor House Lodge in Finsbury Park.

Please ensure you download and read the full brief.

Job Requirements

  • A strong track record of at least two years in a supervisor or management position leading a Front of House/Visitor Services team (this could be in hospitality, theatre, museums or another transferable setting)
  • A strong track record of at least two years line management experience
  • Proficient in Microsoft office packages, especially excel
  • Demonstrable examples of implementing solutions to operational and administrative issues in organisations
  • A demonstrable record of managing day to day financial record keeping, petty cash and reconciliation.
  • Experience of managing booking and ticketing systems
  • A strong track record in nurturing volunteers
  • A track record of nurturing relationships with a wide range of stakeholders to achieve productive results for your organisation
  • Experience of working with people with experience of homelessness, addiction or other forms of trauma
  • Cash handling
  • Customer service and public engagement
  • Attention to detail

Job Responsibilities

  • To maintain a safe, inclusive and welcoming site, serving a wide range of people.
  • Overall responsibility for site management whilst the museum is open to the public, including cleaning, fire and emergency procedures.
  • Recruitment, induction, and development of new crew, and with the Operations Assistant to organise key training for staff and volunteers (e.g. fire, H+S, first aid etc.) ensuring legal training requirements are met
  • Full responsibility for staff and volunteer rota, coordinating cover for holidays and illness.
  • Provide timesheets, invoices and information for payroll and monthly payment runs
  • Manage ticketing system (Out savvy) and liaise with visitors before and after visits where appropriate.
  • Manage any complaints relating to people's experience of the museum.
  • Research, propose and implement solutions to operational issues that arise.

Please ensure you download and read the full brief.

Useful Links

How to Apply

To apply, please send a proposal of no more than 2 sides of A4 detailing why you are interested in this work and how you would approach the work along with a biography or CV and two references to Adam Hemmings

[email protected]

The deadline for applications is Friday 07 February
Interviews via zoom will take place on 13 and 14 February

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