Description
We are seeking to appoint a Front of House Manager to play a vital role in creating a great guest experience at Tyneside Cinema.
The Front of House Manager will ensure the smooth cohesion and unified operation between cinema and hospitality spaces through effective leadership and efficient organisation. To take responsibility for the development and delivery of excellent customer service standards across the organisation, ensuring high standards are met on a daily basis. To support the Head of Cinema to ensure health safety standards across the organisation are met. Leading a guest-facing team to support the growth of the business and build an excellent experience for our guests.
Essential Criteria
- 3+ years managing in a customer service or hospitality environment.
- Understanding of Liquor License Conditions & Codes of Practice, Responsible Sale of Alcohol, Health & Safety, Food Safety policies, and Data Protection.
- Effective resource and cost management, including wage percentage control.
- Experience in Change Leadership, to facilitate organizational changes with a positive, forward-thinking approach.
- Strong skills in coaching and delivering training to improve performance.
- Technologically proficient and able to keep up to date with advancements and implement change.
- Building and maintaining third-party relationships.
- Excellent communication and interpersonal skills to deliver on confident customer relationship management.
- Positive can-do attitude, friendly and personable.
- High levels of literacy and numeracy, and strong problem solving skills.
Desirable Criteria
- First Aid trained.
- Fire Warden trained.
- Personal License Holder.
- Direct line management of Front of House supervisors and assistants to drive service standards and ensure statutory Health & Safety and food safety compliance.
- Duty management of the day-to-day operation of the venue, with a focus on effective and efficient staff deployment, system management, cost controls, and guest service.
- Lead on staff onboarding, training and initiatives. Develop the FOH team to increase experience, utilise skillsets, and provide succession planning.
- Oversee customer experience management, maintaining and enhancing service standards to provide a seamless and enjoyable experience for all visitors.
- Address and resolve customer enquiries and complaints promptly and professionally.
- Work closely with other departments to ensure cohesive operations and communication.
- Ensure compliance with alcohol license conditions, responsible sale of alcohol, health and safety, and data protection regulations.
- Coverage of senior management duties where needed.
Please read the job pack for this role on our website, and send a CV to [email protected]