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Front of House Officer, Orleans House Gallery

  •  London
  •  Â£30k-40k
  •  Full time
  •  Closes September 22, 2025
  •  NA
  • #Other

Description

Job Summary

Do you enjoy delivering excellent customer service in thriving cultural venue? Do you like working as part of small team to complete a varied list of day-to-day operational duties? If you answered yes, we want to hear from you!

Job Description

Who we are:
The Front of House Team for Orleans House Gallery and Richmond Arts Service provide a crucial role in ensuring visitors have an enjoyable and safe visit to a beautiful cultural space situated just off the banks of the Thames in Twickenham.

About the role:
This is a full-time position (36 hours per week). This position would be on a 4-week rotation, and it requires working 3 weekends out of 4.

The Front of House Officers for Arts and Orleans House Gallery (OHG) are responsible for day-to-day operations for the Arts Service, including Orleans House Gallery (Grade 1); for maintaining public access to the site; the day to day operations and associated systems and processes.

You will work closely with staff from across the council, within the arts service, partners, volunteers, members of the public and members of outside organisations.

Job Requirements

About you:

  • You will have experience of working in a customer focused environment, ideally within a public or cultural building.
  • You must understand the importance of working within agreed operating procedures and be an ambassador for onsite Health and Safety.
  • You will be willing to receive training in Health and Safety procedures.
  • Open to receive further training in areas such as customer service.

Job Responsibilities

You will:

  • Maintain day to day safe, secure operations that also allow for the delivery of focussed high quality and innovative creative engagement activities.
  • Ensure that the Front Desk, gallery spaces and other key points are staffed, wherever necessary, and all personnel maintain safe communication and follow policy best practice on personal safety issues.
  • Be responsible for the presentation of the Orleans House site and building, and to assist with functions and hires as necessary.
  • Be part of different project teams, which may for example include our Family or Exhibition Programme, that are be led by other staff.

Useful Links

How to Apply

Please follow the link to fill an application

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