Full Time | Tuesday-Saturday | 10am-5.30pm Maud & Mabel is looking for a warm, confident and organised individual to join our small team as a Gallery Retail Assistant / Front of House. - Excellent customer service skills with a warm, confident and professional manner - Deliver excellent front-of-house customer service, handling enquiries in person, online, by email and phone Please send your CV and covering letter, details for at least one referee, either academic or professional (we will not contact referees without your permission), along with your interview availability and earliest possible start date, to: [email protected] (While we cannot guarantee that interview times will fall within your given availability, we will make every effort to align scheduling where possible.) Deadline for applications - 11.59pm, Sunday 31st MayJob Description
Location | London, Hampstead
Start Date | Mid-June
Deadline for applications | 11.59pm, Sunday 31st May
This is primarily a customer service and retail-focused role at the centre of our gallery and retail space. We are looking for someone who genuinely enjoys working with people and creating an exceptional customer experience, someone naturally welcoming, personable and confident engaging with visitors, collectors, trade clients and industry contacts.
The role plays an important role in the day-to-day running and atmosphere of the gallery. You will often be responsible for overseeing the space independently, acting as the main point of contact for visitors and ensuring the gallery operates smoothly, professionally and warmly throughout the day. While support from the wider team is always available and we are frequently in and around the gallery, we are looking for someone who is self-motivated, dependable and comfortable taking ownership of the space when working independently.
As a small business, everyone contributes across all areas of the gallery, so we are looking for someone hands-on, adaptable and happy to support wherever needed. Alongside customer service and sales, the role also includes administration, shipping logistics, artwork processing, website support and assisting with exhibitions and events.
(If you do not have direct gallery/art related work experience but feel your skills, interests and future ambitions align with the role, please do apply.)Job Requirements
- Strong communication skills across in-person, phone and email enquiries
- Trustworthy, dependable and able to work independently when needed
- Previous experience in customer-facing retail or sales roles
- Highly organised with strong attention to detail
- Experienced with Shopify/ecommerce platforms, shipments, couriers and customs documentation
- Proactive, flexible and willing to support all areas of a small business
- Comfortable handling fragile items, unpacking deliveries and moving boxes safely
- Confident using Microsoft Office, Adobe Creative Suite and digital systems
- Interest in art, craft and design, with knowledge of ceramics, glass, metalwork or woodwork beneficial
- Understanding of social media platforms and digital content supportJob Responsibilities
- Build relationships with clients, collectors, designers and press while supporting sales and gallery events
- Manage daily gallery presentation, administration, databases, stock checks and supplies
- Pack, ship and track domestic/international artwork orders, including customs documentation and courier liaison (UPS/DHL)
- Safely handle, install and move fragile artworks for exhibitions, fairs and photoshoots
- Process new artwork stock, maintain records, cataloguing and delivery documentation
- Update Shopify and online listings, ensuring accurate website/product information
- Support exhibition preparation, social media, newsletters and collaborative team operationsUseful Links
How to Apply