General Assistant - Curzon Chelsea, Curzon Cinemas

General Responsibilities
Provide excellent customer service at all times, going above and beyond customers' expectations.
Always be welcoming, professional and approachable
Take professional pride in how you look and how the cinema looks
Be welcoming, professional and approachable
Have a thorough working knowledge of all Curzon products and look for opportunities to promote and sell, including membership, food and beverage, Curzon Film and Curzon Home Cinema.
Be a problem solver, look for creative ways to find a positive outcome to any problem, with the customer experience always being the primary driver
Use your expertise to provide guidance, support and training to other members of the Curzon team.
Working with the Events team to provide a professional experience for any clients using Curzon as a venue to host an event.
Work in all areas of the business in line with the requirements of the cinema and in line with the instructions of the cinema management team.
Be responsible for financial transactions, in line with financial procedures.
To comply with Curzon's policies and general operational standards and procedures at all times.
To be vigilant at all times and know the lines of communication and emergency procedures, taking appropriate action to ensure Personal safety and security as well as that of customers and colleagues.
To undertake appropriate training and professional development as determined by your managers.
To undertake any other duties as may be reasonably required for an efficient cinema operation.

Personal Specification
Personable, approachable and welcoming demeanour
Desire to provide top class customer service at all times.
Positive, proactive and common sense approach.
Flexibility and a 'can-do' attitude.
Ability to work under own initiative as well as to take direction from management when required.
Experience of working in a customer service or hospitality environment.