Groups & Sales Development Advisor, Northamptonshire Arts Management Trust

In this role, you'll focus on growing group bookings, building relationships, and supporting audiences to engage with a wide and varied programme of work. Alongside this, you'll handle customer enquiries and ticket sales, ensuring a high-quality, welcoming experience for every customer.

This is a varied role that combines relationship-building, customer service and sales, with the opportunity to contribute to how we reach and grow our audiences.

These roles are based across both Royal & Derngate (Northampton) and The Core at Corby. Travel between sites is a core part of the role and an essential requirement.

Job Purpose

The Groups and Sales Development Advisor plays a key role in driving ticket sales and audience growth across Northamptonshire Arts Management Trust's venues.

Working within the Sales team, the postholder will focus on developing group bookings, generating sales through proactive customer engagement and supporting the delivery of sales targets across the programme. The role is responsible for processing ticket bookings and sales enquiries via phone, email and counter where required, ensuring customers receive accurate event information and a high standard of customer service throughout the booking process.

Working within a flexible sales environment, the postholder will actively identify opportunities to maximise ticket revenue, promote memberships and charitable donations where appropriate, and contribute to the effective operation of the organisation's ticketing service across its venues

In this customer facing sales role, the Sales Advisor will provide excellent customer service by ensuring the smooth processing of ticket sales within Northampton Arts Management Trust's Box Office operation. This includes providing information about shows, encouraging charitable donations to the theatre, and creating a welcoming reception environment and courteous point of contact for all visitors.