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Guest Experience Supervisor - Phantom of the Opera - His Majesty's Theatre, LW Theatres

  •  London
  •  ÂŁ20k-25k
  •  Full time
  •  Closes April 13, 2025
  •  Recruitment
  •  recruitment@lwtheatres.co.uk
  • #Theatre

Description

Job Summary

His Majesty’s Theatre is home to the renowned Phantom of the Opera, one of London’s longest running musicals - truly a staple in London’s West End! We are currently looking for proactive and engaging Guest Experience Supervisor.

Job Description

The role…

His Majesty's Theatre is home to the renowned Phantom of the Opera, one of London's longest running musicals - truly a staple in London's West End! We are currently looking for proactive and engaging Guest Experience Supervisor.

Are you passionate about delivering excellent customer service? At LW Theatres we strongly believe every customer experience should be truly extraordinary. The Guest Experience team are the face of His Majesty's Theatre and play a key role in ensuring our guests are welcomed into a safe and secure environment. The Guest Experience Supervisor plays a crucial role in leading and motivating the team to provide a service with the highest standards.

Rate of pay: ÂŁ14.91 per hour, 30 hours, 6 days per week

Deadline for applications: Sunday 13th April 2025

If you would prefer to send a video or audio application, please aim for these to be no longer than 2 minutes. They should be sent in an accessible format to [email protected]

Interview Date: Please note that successful candidates will be invited to attend an interview on either Thursday 17th April or Tuesday 22nd April at His Majesty's Theatre, SW1Y 4QL.

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.
We are also open to discussing opportunities to work flexibly.

This role may close early if a sufficient number of applications are received.

Job Requirements

What we need…

  • Previous supervisory experience with an understanding of Front of House and Bar operations.
  • Confidence leading a small team.
  • Experience dealing with difficult situations and successfully resolving conflict.
  • A calm and efficient approach when presented with fast evolving incidents.
  • Passion for exemplary customer service, to ensure our guests experience is memorable.
  • The ability to build a strong rapport with guests in an engaging and professional manner.
  • A team player who is comfortable working as part of a large group of individuals.
  • A "can do" attitude with the ability to adapt to the fast pace of live theatre.
  • A conscientious approach; with an eye for detail.

Job Responsibilities

What you'll be doing...

  • Supporting the management team to maintain a smooth operation in your designated area of the building by effectively leading and inspiring your team of peers both front of house and behind the bars concurrently.
  • Maintaining open communication with the management team regarding operational procedures.
  • Being a key player in our exciting and diverse team of individuals to help stage the extraordinary.
  • Upholding our Customer Charter by putting the guests experience at the forefront of everything you do.
  • Welcoming our guests into this truly amazing building in an energetic and proactive manner.
  • Ensuring our guests are free to relish and enjoy the spectacle on stage in a safe and secure environment by following our strict security procedures.
  • Providing an open and approachable platform for all manner of customer queries at all times.
  • Driving Bar and Retail Operations through effective leadership, both inside the auditorium and behind any one of our bars.

Useful Links

How to Apply

To apply, please visit our careers site

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