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Head, Digital Experience & Insights, Wellcome Collection

  •  London
  •  Â£50k+
  •  Full time
  •  Closes July 20, 2025
  •  Karl Campbell
  •  jobs@wellcome.org
  • #Charity

Description

Job Summary

We are looking for a Head, Digital Experience & Insights to join our team on a permanent basis. As we implement our new strategy for a world where everyone's experience of health matters, you'll work with senior colleagues to define the opportunities to enhance the accessibility of our collections.

Job Description

What will I be doing?

From the start, you'll be line-managing a team of 3 direct line reports, and matrix-managing the Wellcome Collection project work of a wider team of 13 digital, technology and data specialists. You will be a member of Wellcome Collection's management team and will play a crucial role in shaping the future of wellcomecollection.org as a product; the digital accessibility provision available to our users; the accessibility of collections information to internal and external stakeholders; our Collections Management Systems and the strategic approach to digital activity within Wellcome Collection. We are presently undertaking two major capital projects - one relating to our collections management systems, and another relating to our long-term sustainability - that you will play a key role in.

The former of these projects is the Wellcome Collection Systems Transformation Project, which will see the comprehensive product replacement of our collections management infrastructure. The project has appointed delivery partners for the Collections Management System element, and the Library Management System element will shortly follow. The transformation is not solely systems based but reflects a wider ambition to make our handling of collections information more dynamic, accessible and creative. We will also be looking to transform the way we manage our collections themselves, utilising better digital tools and data structures to transform collections movement, accessibility, research and create stronger links between collections and our stakeholders. You will be on the board for this project and able to offer insight and data-driven direction to meet the needs of Wellcome Collection's users and stakeholders.

Job Requirements

Is this job for me?

You might already be leading a diverse digital, technology, product or experience design department or have taken steps to increase access to your institution's collections and knowledge. You will have worked closely with the communities your collections represent, and you will be open to creative and challenging collaborations that push your professional practice forward. You will enjoy taking considered risks in your practice and will thrive in an environment in which your strategic thinking is encouraged and supported.

You'll understand the challenges and opportunities of helping large organisations respond authentically to the communities they serve and be able to switch between strategic and operational activities to help make it happen.

Job Responsibilities

What will I be doing?

  • Provide oversight and joined-up thinking for a dispersed ecosystem of collections knowledge, information and data. You will be able to bring consistency and organization to our approaches and can work collaboratively of gathering user data to inform internal system improvements
  • Operate as a lead product manager to be accountable for a diverse array of products including wellcomecollection.org and our library and collections management systems
  • Work collaboratively and creatively with internal colleagues across collections and digital disciplines while balancing you professional practice with the needs of the people and cultures who are represented in our collections
  • Manage an experienced team of diverse professionals, giving structure to their work in line with our strategy
  • Contribute to a diverse and inclusive culture across the organization and demonstrate a commitment to Accessibility, Diversity and Inclusion principles in both recruitment and practice

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