SALARY: ÂŁ 35,000 per annum MAIN LOCATION: Contact but may be required to work at other venues as required (Hyrbid) RESPONSIBLE TO: Director of Finance RESPONSIBLE FOR: Commercial Services Manager WORKS WITH: All Teams APPLICATIONS CLOSE: 8th June 2026 Midnight HOURS: Full Time STATUS: Permanent OVERVIEW OF THE ROLE This senior role leads the development and delivery of commercial operations including venue hire, bar and caf services, commercial partnerships, and new revenue generating initiatives. It requires a balance of strategic thinking, hands on delivery, and a deep commitment to Contact's values of youth leadership, equity, and community impact. For full details and to apply please follow the link Person specification Essential Significant experience in commercial management within the arts, hospitality, events, or creative industries. Desirable Knowledge of Manchester's cultural, commercial, and hospitality landscape. Key responsibilities Commercial strategy and leadership Develop and deliver a multi year commercial strategy that grows earned income across all business areas. Oversee the growth of venue hire, conferencing, and events, ensuring high quality customer experience. Develop and manage commercial partnerships with businesses, agencies, and creative industries. For full role description and to apply, please click the linkJob Summary
Job Description
Contact is a national leader in youth driven theatre, creativity, and social change. The Head of Commercial will drive the organisation's earned income strategy, developing sustainable commercial activity that strengthens Contact's financial resilience while aligning with its artistic and social mission.Job Requirements
Proven track record of growing earned income and delivering profitable commercial operations.
Strong financial literacy, including budgeting, forecasting, and business modelling.
Excellent negotiation, partnership building, and stakeholder management skills.
Experience leading teams and managing operational delivery.
Commitment to Contact's values: youth leadership, equity, creativity, and community impact.
Experience developing hospitality or retail offers in cultural venues.
Understanding of social enterprise models and youth led business development.
Experience working in a charity or publicly funded arts organisation.Job Responsibilities
Identify new commercial opportunities that complement Contact's artistic and social purpose.
Lead financial modelling, pricing strategies, and business cases for new ventures.
Work closely with the Senior Leadership Team to embed commercial thinking across the organisation.
Venue hire, events, and hospitality
Lead the development of Contact's bar, caf , and hospitality offer, maximising profitability while maintaining accessibility.
Manage relationships with suppliers, contractors, and partners to ensure efficient and cost effective operations.
Partnerships and commercial collaborationsUseful Links
How to Apply