Head of Operations, Pleasance Theatre Trust

In Edinburgh, the Head of Operations will be responsible for overseeing 300 staff, managing communications with 260+ performing companies and ensuring that the festival operation provides a first-class experience to over 500,000 attendees. Alongside exceptional people management, they take a strategic lead on financial planning and delivery, ensuring resources are used effectively across the scale of the festival. They place great emphasis on people, building strong relationships with a variety of stakeholders and navigating an often challenging environment through motivational leadership. In particular, they champion those just starting out in the industry through the Pleasance Festival Volunteer Programme.

In London, they ensure the theatre operates to a high standard at all times - from the quality of customer service provided to the standard of facilities within the premises. The Head of Operations directly manages the Technical and Guest Services departments (Box Office, Front of House and Bar) and acts as a conduit between all departments - including finance, programming and marketing. They take responsibility for ensuring that clear communication is maintained throughout the organisation, that budgets are carefully monitored, and that all team members have the information and support required to deliver their roles.

The Head of Operations will bring acute attention to detail, with strong financial planning and budget management skills, coupled with a process-driven approach to their work. They oversee the festival and operational budgets across Edinburgh and London, producing and monitoring financial projections and working cross-departmentally to ensure the organisation's significant aspirations are delivered in a cost-effective and sustainable way.

For more information please visit our website and download the Role Pack: https://www.pleasance.co.uk/london-opportunities - pleasance.co.uk/london-opportunities.