Cadogan Hall's busy programme demands a robust and technically dynamic box office service and a marketing function that brings imagination and flair to selling a very diverse programme where virtually every event is unique rather than part of an extended run. The Hall uses Spektrix, selling around 230k tickets each year, with over 95% of these sold online. Anticipating and implementing the opportunities afforded by new technologies is a priority. We are known for our friendly and trusted customer service, and our audiences now expect the same shopping experience that is available from global ecommerce sites. The successful candidate will inspire the marketing team with both strategic vision and the detailed knowledge of how to generate an audience for any event, whether that is a visiting symphony orchestra or an improvised jazz quintet playing in the foyer. Finding new audiences in the digital space is a key priority. Demonstrating ROI across every marketing channel is essential. To be effective in this role you will firstly need to work with the Managing Director to create deliverable marketing plans within carefully managed budgets. You will then need to direct the marketing and sales teams in managing a high workload with demanding deadlines. In this process you will work closely with internal colleagues and our many commercial promoters. Cadogan Hall is a key date on many tours, and we need to ensure that we remain the venue of choice. Cadogan Hall works closely with a growing number of artistic partners including our resident orchestra, as well as a wide-ranging scale of individual promoters who engage the hall. We need to offer our partners an excellent box office service but also to work collaboratively on audience development. In 2026 this role can take responsibility for exciting projects including the roll-out of our new brand identity, the development and launch of a new website and an overhaul of our membership schemes. Leadership Strategy Experience To lead the teams to deliver Sales, Marketing and audience plans for the hall. To present a unified approach across the Hall's own promoted concert-series, deploying a strategy to meet agreed income targets, and monitor and report on progress. To support to a wide range of partners and promoters. To manage team HR effectively. To develop the Hall's digital ambitions, grow the database, increase sales and maximise use of the website. To push forward a digital agenda and use of AI. To manage budgets. To keep abreast of industry developments to ensure that the Hall is a market leader. To ensure that the Hall operates a first-class box office service. To play a role in representing the organisation across the capital and nationally, in particular within Chelsea. To ensure that the Hall remains legally compliant in all areas relevant. To oversee the communications strategy for our charity partnership. To deliver the corporate income strategy to meet targets. To apply, please send your CV and a covering letter (max. one A4 page) outlining your fit for the role, by 4pm, Monday 8 December, to Katie Sampson (Head of Sales & Marketing) at [email protected], and Informal enquiries are very welcome. Interviews are expected w/c 15 December, and we may approach candidates before the closing date. For further information about Cadogan Hall or to request the job pack in another format, please contact Katie Sampson.Job Summary
Job Description
Job Requirements
-A highly competent leader, who enthuses colleagues on the bigger picture whilst maintaining an eye on detail.
-An ability to influence and gain commitment from colleagues and peers.
-A strategic thinker who can simplify a complex environment.
-Focused, results-driven and enthusiastic.
-Competence in leading marketing and PR functions.
-Demonstrable success in evaluating and improving effectiveness of external communications activity, including regular and bespoke marketing campaigns.
-A strategic understanding of the importance of customer intelligence to inform marketing. Understanding of developing a brand, both for customers and for stakeholder engagement.
-Excellent understanding of the Arts sector landscape.
-Advanced use of box office systems.
-A track record for developing strategies to achieve income and audience targets.
-Excellent communication, organisation and budgeting skills.
-Ability to deliver results in a pressurised environment.Job Responsibilities
How to Apply
Adam McGinlay (Managing Director) at [email protected]