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HOST - TEMPORARY WINTER CONTRACT, Lightroom

  •  London
  •  Â£15k-20k
  •  Full time
  •  Closes November 27, 2024
  •  Sam Smithson
  •  recruitment@lightrooom.uk
  • #Visual arts

Description

Job Summary

In your role as a Host, you will be a part of our multi-skilled team, providing high levels of customer service to visiting patrons.

Job Description

In your role as a Host, you will be a part of our multi-skilled team, providing high levels of customer service to visiting patrons.

You may be asked to work across all elements of Front of House operation including Bar, Retail, Floor and Access. Your duties will include delivering exceptional customer service, assisting patrons with specific requirements, supporting your team with cleaning, ensuring the safety of the audience whilst in the building, and welcoming our audience members for performances.

Lightroom is open 7 days per week. There will be a mixture of daytime and evening shifts, requiring flexibility of available hours from our team. As this contract is for temporary Christmas staff you will have to work either Christmas Eve (24/12/24) or New Years Eve (31/12/24). Successful candidates should expect that a minimum of 1 shift per week will be scheduled for either a Saturday and/or Sunday with other shifts available throughout the week.

Job Requirements

Essential

  • Have previous experience in a customer facing role
  • Have a keen interest in art and culture
  • Embody passion for delivering excellent customer service
  • Excellent attention to detail
  • Naturally inspire others with your energy and desire to do a good job
  • Have an open, engaging and friendly personality and be confident in interacting with the public
  • Remain calm under pressure and resilient in meeting new challenges
  • Have a desire to work across multiple departments, each with their own way of operating

Job Responsibilities

  • Provide a high level of customer service to every customer visiting Lightroom.
  • Assist and communicate with your fellow hosts to ensure the Front of House experience runs smoothly.
  • Be prepared to assist in all areas of Front of House operations, including but not limited to bar, show space, retail and sales positions.
  • Ensure that the customer journey from the front doors to the show space is as smooth as possible.
  • Have a good knowledge of Lightroom as a venue and of the current show to be able to provide patrons with accurate answers to any questions they may have.
  • Take responsibility for the assigned area you are working on as part of your shift and be the first point of contact in that area for the oversight of fire safety and first aid.

For a full list of responsibilities please find them on the Lightroom Website

Useful Links

How to Apply

To apply, please submit your CV and Cover Letter via the link contained in this job ad, or on the Lightroom website. Your covering letter should detail how you meet the criteria within the person specification and why you would like to be considered for the role.

We also kindly request that you fill in an Equal Opportunities Monitoring Form either via the link on the web page.
Should you wish to reach out for an informal conversation about the nature of the role, please contact our Stage Door team via 0330 500 2148 who will direct your call accordingly.

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