This year, the seasons come alive in two extraordinary worlds: PumpkinVille and ChristmasVille. The audience enter giant 19-metre domes and are immersed in adventures where theatre, film and spectacular effects astound at every turn. Experience of working as a Front of House or Customer Relations team member in a theatrical venue. Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and Please email your CV & one page (maximum) cover letter to the address below, stating the role and your name in the subject.Job Summary
Job Description
By day, families join The SpookAdemy, a playful Halloween school where every guest learns the art of the scare or help awaken the festive magic of the Northern Lights in the Elf Emporium.
By night, the domes transform into glowing destinations with festive bars, classic films and exciting experiences just for adults.
With dazzling projection, live performance, puppetry and music, this immersive adventure places the audience right at the heart of the story, for an experience that is playful, magical, and unforgettable.
The charismatic and welcoming face of the company, you'll offer the highest standards of customer service and care. You'll ensure IO meet our financial targets by making customers want to return, and help to ensure that onsite customer queries and issues are resolved to the customers satisfaction.
This role would be ideally suited to someone who is based within commuting distance to Portsmouth. Job Requirements
Must be an approachable, proactive person with great communication skills
Excellent customer service skills and ability to work well in a team
Excellent organisational and multitasking abilities & problem-solving mindset with the ability to think on your feet
Ability to remain calm and composed under pressure
Must be available to work flexible hours, including evenings and weekends
To supply current documentation, or comply with a company funded DBS check.Job Responsibilities
treated appropriately as an important and valued customer.
Answer audience queries, ensuring that they can access timely and useful information and guidance when
they need it.
Be the nominated person on site to handle and resolve customer complaints in a professional and empathetic manner.
Identify effective solutions to address customer concerns and ensure satisfaction.
Utilize available resources, including complimentary vouchers, to de-escalate situations and enhance the customer experience.
To be the on-site liaison between any latecomers and the ticketing team, assisting with rescheduling of tickets, where possible.
Maintain up to date knowledge of the venue, current and upcoming shows, products and other information
relevant to customers and to recommend additional products and services as appropriate.
Proactively identify opportunities to turn challenges into memorablUseful Links
How to Apply