Description
Insight Manager Programme Management and Masterplan Full-time, 41 hours per week (including one hour paid lunch break) Permanent £41,852 per annum Application deadline: 12pm (midday) on 18 July 2025
About the role:
The exciting new role has the opportunity to change and develop the Museum's understanding of our visitors, informing our future priorities and strategies. The postholder will coordinate visitor insight research across all Museum workstreams, and lead on visitor consultation, evaluation and research for the Museum's masterplan projects. Working alongside colleagues across the Museum, the role will ensure that audience voices and feedback are integrated into displays and programming, and will support an evidential, outcomes-based approach which prioritises quality and relevance. This work will support the delivery of the Museum's strategic priorities, optimise engagement programmes and drive visitor engagement and audience development.
About you:
- Proven data analysis skills, both qualitative and quantitative.
- Knowledge of evaluation and impact assessment, public consultation, and reporting approaches.
- Experience carrying out formative and summative evaluation, monitoring and impact measurement.
- Experience communicating complex data to non-specialist audiences and supporting non-specialists to apply audience insights.
- Relationship building and stakeholder management skills.
- Team building and collaboration skills.
- Excellent written and verbal communication and presentation skills
- Strong organisational and planning skills
Key areas of responsibility:
- Support the delivery of the Museum's goals and strategies by designing and carrying out research and evaluation projects. Working with colleagues across the Museum, this will include delivering surveys, focus groups and user panel meetings, and coordinating a research and evaluation archive to support colleagues to access information.
- Train and support colleagues across the Museum on the use of audience research, consultation, and collaboration tools to inform the development, measurement, and refinement of projects and programmes.
- Optimise existing evaluation plans and tools to be used more widely across relevant Museum activity.
- Support the development and use of project management tools that embed an outcome and evidence-based approach and nurture reflective practice.
- Collaborate with teams across the BM to collect and collate evaluation results and data to write high-quality reports, detailing and presenting the findings.