Description
For fifty years, we’ve created bold and beautiful work from our limitless belief in each other. Behind the scenes, our IT team ensures that every production, class, and project can run seamlessly and we’re now looking for a friendly, proactive IT Support Technician to join us.
Salary: £15,392 pro rata (£30,784 FTE)
Part Time, 20 hours per week
Help keep Chickenshed running smoothly by supporting the tech that powers our work.
This is a great opportunity for someone with Level 1 IT support experience (or equivalent skills) who loves helping people, solving problems, and growing their technical knowledge.
About the Role
As our IT Support Technician, you will be the first point of contact for day-to-day IT enquiries. Your support will help staff stay connected, productive, and confident using our systems, while providing clear, patient communication and excellent customer service.
Key Responsibilities
- Provide first-line IT support via phone, email, and in person
- Troubleshoot software, hardware, and device issues
- Set up, configure, and maintain desktops, laptops, printers, and mobile devices
- Support Microsoft 365 applications (Outlook, Teams, SharePoint, Word, Excel)
- Perform password resets and account unlocks for Active Directory / Microsoft 365
- Assist with onboarding and offboarding: device setup, account provisioning, asset allocation
- Maintain accurate incident logs and manage them through to resolution
- Update IT documentation and equipment records
- Follow IT processes and escalate issues where appropriate
- Carry out occasional IT-related physical tasks (moving or installing equipment)
- Be flexible to work occasional out-of-hours when required
Why Join Chickenshed?
Become part of a forward-thinking, inclusive organisation where your work supports meaningful creative and educational impact every day.
Chickenshed is committed to safeguarding children, young people, and vulnerable adults. All applicants must have the right to work in the UK. This role may require an enhanced DBS check. We welcome applications from all sections of the community and provide reasonable adjustments throughout the recruitment process.
What We're Looking For
Essential Skills & Experience
- Previous Level 1 IT Support / Helpdesk experience, or demonstrable equivalent skills
- Confident troubleshooting Microsoft Windows PCs
- Experience with Microsoft 365 apps and basic admin tasks
- Understanding of PC hardware and peripherals
- Experience with Active Directory user management
- Strong communication and people skills
- Ability to prioritise workload and follow structured processes
- A problem-solving mindset and willingness to learn
Desirable
- Basic networking knowledge (e.g., Wi-Fi, IP addressing)
- Familiarity with iOS/Android device support
- Awareness of basic security and data protection principles
Personal Attributes
- Positive, patient, and customer-focused
- Calm under pressure and able to adapt to changing needs
- Well organised with attention to detail
- Able to work independently as well as collaboratively
Key Responsibilities
- Provide first-line IT support via phone, email, and in person
- Troubleshoot software, hardware, and device issues
- Set up, configure, and maintain desktops, laptops, printers, and mobile devices
- Support Microsoft 365 applications (Outlook, Teams, SharePoint, Word, Excel)
- Perform password resets and account unlocks for Active Directory / Microsoft 365
- Assist with onboarding and offboarding: device setup, account provisioning, asset allocation
- Maintain accurate incident logs and manage them through to resolution
- Update IT documentation and equipment records
- Follow IT processes and escalate issues where appropriate
- Carry out occasional IT-related physical tasks (moving or installing equipment)
- Be flexible to work occasional out-of-hours when required
Working Arrangements
- Onsite role
- 20 hours per week (4 hours per day, Monday-Friday)
- Some flexibility with exact times
Please send your CV and a brief A4 cover letter explaining why you’re a great fit to Melissa Lindsay: [email protected]
Closing date: 5 January 2026.
We may interview on a rolling basis and close the vacancy early if we receive a high number of applications.