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IT/AV Technician, Royal Air Force Museum

  •  London
  •  Â£25k-30k
  •  Full time
  •  Closes February 22, 2026
  •  Ellie Bishop
  •  recruitment@rafmuseum.org
  • #Other
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Description

Job Summary

The Museum is looking to recruit an IT/AV Technician.

Job Description

IT/AV Technician
Permanent
Full-time
London
£27,500 per annum

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story - the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

The Royal Air Force Museum is looking for a dynamic and proactive IT/AV Technician who likes to take the initiative to join a busy and well-established IT department, acting as a first point of contact for our users.

You will be working on anything from Cyber Security and Networking to Digital Gallery interactive repairs and meeting room Audio Visual, as well as traditional desktop support. The role can be very hands-on at times, but with elements of remote support, troubleshooting and investigation. You must be able to work independently, and take the initiative, but also be a team player.

The successful candidate must have experience with 1st- and some 2nd-line IT and AV support in a hands-on environment.

There will be opportunities to develop your skills and knowledge working as part of a small, friendly and supportive team, across a wide range of competencies, and the opportunity to use a wide variety of systems.

You will also get involved with new projects (not just IT) within a varied role offering vital support to the business within a unique heritage environment.

Job Requirements

Level 3 - IT qualification or relevant work experience.

Good level of general education, including GCSE English and maths, or equivalent.

Experience working in IT providing support of Microsoft Windows Desktop and Server OS, Active Directory, LAN / WAN, Microsoft Office 365 and Mobile Devices from Samsung and Apple.

Knowledge of Apple Mac OS an advantage

Basic Knowledge of Networking, including patching, UTP cabling and TCP/IP.

Very competent with computer hardware, with the ability to maintain internal hardware on a PC/printer etc

Stays up to date with the latest trends and issues in IT and AV.

Job Responsibilities

  • To provide 1st line support for the Museum's Information Technology and Audio-Visual systems through performance of the job functions detailed below.
  • Supporting all IT hardware, software & telephony, including looking after the incoming support tickets, especially in London but also covering Midlands and Stafford sites as needed
  • Responsible for setting up new starters' IT profiles, deleting leavers' IT profiles and making any changes to staff profiles in a timely manner.
  • Liaising with contractors, especially in relation to the managed printers contract, specifically for maintaining consumables on site.
  • Managing the IT Department's supply of IT equipment, especially laptops and desktops, to new users, replacements, and repairs in accordance with the supplied documentation. Also managing the storage areas and ensuring that recycling, including Waste Electrical recycling, is routinely performed

Useful Links

How to Apply

To apply:

• Please download the full job description on our website at: https://www.rafmuseum.org.uk/about-us/job-vacancies/it-av-technician-2/

• Please click on the following link to apply for this role. You will be taken to our applicant tracking system - http://royalairforcemuseum.peoplehr.net/Pages/JobBoard/Opening.aspx?v=0814c7d4-c417-4774-858d-4ec237864907

• Closing date for applications: Midnight on 22 February 2026

• Interviews will take place on: 6 March 2026

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