Kenwood Supervisor, English Heritage

Title: Kenwood Supervisor
Location: Kenwood House, Hampstead, London, NW3 7JR
Salary: From £30,777 p.a. pro rata, depending on skills & experience / 36 hours per week
Job type: Permanent
Ref: 16479

Would you like to use your passion for delivering exceptionally high-quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our team at Kenwood House and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.

As a Site Supervisor, you will:

People

- Support the recruitment, induction and training of all property staff.
- Schedule shifts to meet the needs of your site and your staff.
- Help deliver the volunteer programme.
- Line manage site staff and volunteers using Performance Development Reviews, adopting a coaching and mentoring style.

Finance

- Support and take responsibility for the day-to-day financial management of the site, performing the role of daily cashier and sub-accountant as required.
- Support the manager by managing, coaching and motivating the team to achieve commercial targets.
- Assist with payroll budgeting and forecasting.

Compliance

- Make sure English Heritage safety and security checks are completed on a daily, weekly and monthly basis.
- Take on licensee duties for alcohol sales, if required.

Visitor Experience

- Deliver an inspirational visitor experience through high standards of presentation and customer service.
- Champion the recruitment and retention of English Heritage members.

Stakeholder Relations

- Maintain positive relationships with local stakeholders.

Operations

- Support the Operations Manager with the planning and delivery of all activity on site.
- Take on duty management responsibilities as required, including out of hours.

We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills, as well as being able to work independently. Y