London Customer Experience Supervisor, Piccadilly Theatre

Customer Experience Supervisor

The successful candidate will supervise a team that will deliver and exceed targets; and proactively contribute to the venue's profitability by initiating ideas, systems and projects which will maximise sales and minimise costs. They will support a positive, forward thinking, innovative and customer focused culture within the team and to develop and nurture a strong multi-skilled and adaptable workforce. Ensuring that the customer is at the centre of everything we do, and that the wider team have a continuous awareness of and will deliver and exceed all customers' expectations. The successful candidate will build and protect key relationships with Customers, Promoters, external suppliers and internal colleagues.

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

The Piccadilly Theatre, situated in the heart of London's West End, stands as a testament to the rich history of theatrical arts. Opening its doors in 1928, this iconic venue has hosted a myriad of acclaimed productions and performances, contributing significantly to the cultural tapestry of London's entertainment scene. While it was initially designed as a venue for musical comedies and variety performances, it eventually became one of the first cinemas to feature talking pictures, also known as "talkies."

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world's best creative talent the stage it deserves.