Marble Hill Supervisor, English Heritage

Title: Marble Hill Supervisor

Location: Marble Hill House, London, TW1 2NL

Salary: £28,949 p.a. dependent on skills and experience / 36hrs per week / permanent

We're looking for an Operations, Experience & Engagement team to join us and play a part in helping visitors experience more of England's captivating past and preserve it for generations to come.

You will line manage our Visitor Assistant team, along with our Rangers, supporting them to deliver exceptional visitor experiences through high standards of customer service. You will champion positive relationships with stakeholders, including on-site partners, contractors and the local community.

You'll be optimising every opportunity to generate income, achieving all site performance targets, including retail, through target setting, training and coaching your team in active selling.

You will support Marble Hill by ensuring that the site itself and its assets are safe and secure and take responsibility for day-to-day financial management as the sub-accountant.

This role will take on duty management responsibilities for Marble Hill and will require weekend and bank holiday working on a rota based system. The site supervisor will support operations inside Marble Hill House, along with supporting colleagues working within our outdoor park landscape.

We are looking for someone who has experience providing excellent customer service and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator.

Benefits include:

- Enhanced Maternity/Paternity/Shared Parental leave

- 25 days' holiday plus Bank Holidays rising to 28 days after 3 years, with the option to buy additional leave

- Matched pension contributions up to 10%

- Flexible hours

Interviews will be held on w/c 5th January 2026 at Marble Hill.

Closing date: 28/12/2025 23:59:59