Membership Manager, Chelsea Physic Garden

The Membership Manager plays a pivotal role in the growth and development of CPG's membership community, supporting our organisational ambition to inspire wonder, wellbeing and discovery by uniting people with plants that heal. With a strong focus on membership sales and retention, customer engagement, and visitor conversion, the postholder will drive the growth of the membership base and deliver an excellent standard of service across all membership touchpoints.

Reporting to the Commercial Director and working closely alongside the Marketing team, the Membership Manager will develop and implement strategies to increase membership acquisition, retention, and overall income to meet the Garden's ambition of growing membership by 10% over five years.

The postholder will lead on marketing campaigns related to membership, provide insights on member behaviour and sales trends, and contribute to initiatives that improve the overall visitor to member journey in coordination with the Visitor Experience and Marketing teams.

This is an exciting time to join Chelsea Physic Garden as we prepare to launch our first ever 10-year strategy. This role plays a pivotal role in our future. For more information and how to apply, visit our website or see the links below.