The role will plan ahead, identify opportunities to strengthen and grow the offer, translating strategic priorities into an effective programme of member communications, events and benefits. Working closely with colleagues, the role is responsible for membership retention and growth, and delivering a seamless member experience. The postholder will confidently use and oversee our membership and customer relationship management platforms to maintain accurate, GDPR-compliant data, improve processes, monitor performance and support informed decision-making. We are looking for someone with strong experience of managing and growing a customer base through membership, subscription, ticketing or a similar model. You will be comfortable learning and using digital membership platforms, managing customer interactions and print delivery, and developing institutional subscriptions with universities and libraries. This postholder will: - Manage the Craft Council's membership project, ensuring targets for retention and growth are met - Understand and improve members engagement with all aspects of their membership, ensuring a continued positive experience through excellent customer service - Work with colleagues to strengthen existing and develop new regional partnerships to deliver high quality and unique experiences for members that increase visibility and awareness of partners and Crafts Council Contract and Hours - Fixed term from January 2027 until end of December 2027. (Subject to change) Location - Crafts Council Office and Gallery is based on the Pentonville Road in Islington, London, with some hybrid / home working. We are looking for someone who will bring solid experience of customer service delivery and management with knowledge and understanding of GDPR legislation and data management, alongside a track record of meeting performance targets with the confidence and ability to proactively take the lead on your area of work. You do not need experience of working in a cultural organisation to apply. We are looking for someone who is personable, with a proactive, clear and effective communication style. You will be an active community builder with the ability to connect with and engage a diverse range of people. You will demonstrate alignment with Crafts Council's values: Pioneering - exploring new ideas and possibilities Please see our job description for the core responsibilities of this role. To complete your online application, please use the link below. As part of the application process, you will be asked to provide the following information: • A copy of your current CV We will happily accept a recorded statement (video or audio) which can be sent to [email protected]. Please email [email protected] if you have any questions, or to request information in an alternative format. Please let us know if you would like to arrange for an informal conversation prior to making an application. • Deadline for applications: 12 noon 6th November 2026. Please complete our anonymised Equal Opportunities Monitoring FormJob Summary
Job Description
We promote hybrid working with three days per week worked at our office and gallery for full-time staff, and two days per week office and gallery working for part-time staff.Job Requirements
Open - welcoming diverse perspectives and voices
Playful - embracing curiosity and creativity
Active - making things happen
Collaborative - working together to achieve moreJob Responsibilities
Useful Links
How to Apply
• Your interest in this position and working for us
• Your relevant knowledge, skills and experience
• Your interests, qualities and values
• In Person / Online interviews: Week commencing 16th November 2026.
• Location: CC Office, Islington, London