The Merchandising Supervisor is responsible for organising and overseeing all merchandise operations during shows, ensuring smooth sales processes, accurate stock control, and high standards of customer service. The role includes leading the merchandising team, managing the use of the TOAST POS system, coordinating deliveries, and maintaining operational standards in line with company policies. Previous experience in retail or merchandising supervision. Strong organisational and leadership skills. Proficiency in Microsoft Excel, including data analysis and reporting. Experience with POS systems (TOAST preferred). Experience using Deputy for staff scheduling and approvals. Excellent communication and customer service skills. Ability to work under pressure during busy show times. Attention to detail and problem-solving skills. Organise and coordinate merchandise sales during shows and events. Maintain accurate stock records and promptly inform Management of the need to replenish supplies. Prepare sales and stock reports using Excel and other reporting tools. Check deliveries against packing lists and confirm receipt of goods. Operate and oversee the TOAST POS system. Create and approve staff schedules in Deputy. Supervise, train, and, when necessary, recruit Merch Assistants. Ensure the merchandising area is presented to the highest standard. Handle customer enquiries and complaints in a professional and timely manner. Liaise with Management regarding sales performance and merchandise needs. Ensure compliance with payment processing and reporting procedures. Interested candidates should submit their resume and a cover letter detailing their relevant experience and interest in the position to [email protected]. Please include “Merchandising Supervisor - [Your Name]” in the subject line. Great Show Productions Limited is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Summary
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