The Operations Assistant plays a vital role behind the scenes at Park Theatre, ensuring daily operations run smoothly. This permanent, part-time position (28 hours per week, Tuesday to Saturday starting at 9:30 AM) serves as a daytime Duty Manager and key support for the building. Key Areas of Focus Scheduling & Systems: Keep the theatre's activities synchronised by updating event management software, managing internal calendars, and handling inbox queries. Volunteer Management: Supervise, train, and rota our dedicated pool of volunteer ushers, ensuring proper front-of-house coverage for all public performances. Skills & Experience Proven customer service skills with the ability to resolve complaints discreetly. Familiarity with Spektrix, Artifax, or equivalent box office/event management software. Experience managing staff or volunteers, including rota building. Experience supporting patrons with access requirements or working accessible shows. Strong IT, written, and numerical skills. Personal Qualities Self-motivated and capable of working unsupervised with high attention to detail. Desirable (Not Essential) Personal License holder. Operations & Building Support Welcome building users, deliver H&S inductions, and support Box Office with deliveries/queries. Serve as a First Aider and Fire Marshal; manage refreshments for 'Dementia Friendly' sessions. Scheduling & Admin Build and manage the volunteer usher rotas to ensure full performance coverage. Matinee Performance Management Manage house openings/closings, interval returns, and smooth entry for latecomers. Lead H&S briefings and fire walks with ushers. Complete post-show reports (Artifax/Spektrix) and maximize merchandise/programme sales. Keep FOH displays tidy and ensure auditoriums are clean and secure post-show. Please submit a statement explaining, in no more than two sides of A4, what attracts you to the position and evidence of your ability to fulfil the role and meet the person specification. If you are submitting a job share application, please send us a joint letter and include how you would approach the shared role. Please also submit a CV (or two CVs) outlining your skills, experience and/or training to date (no more than two sides of A4) and complete our Equal Opportunities Monitoring Form here: https://parktheatre.typeform.com/to/MGxq0BpT If you’d like to submit your application in another format, please do not hesitate to do so. Applications should be sent via email to [email protected] For an informal conversation about the role, please email requesting to arrange a time to speak to the General Manager.Job Summary
Job Description
Daytime Duty Management: Act as the face of the theatre during the day and for matinee performances, ensuring top-tier customer service and a welcoming environment for all visitors.Job Requirements
Prior duty management experience, ideally within an arts or live performance venue.
Calm, personable, and confident under pressure.
Training/Qualifications in: Fire Marshal, First Aid, Evac+ chair, or Health & Safety management.Job Responsibilities
Act as Duty Manager: open the building, execute room/tech setups, and flag maintenance issues.
Program building activities into event software and manage the admin email inbox.
Coordinate with technicians, stage, box office, and bar teams for smooth show delivery.Useful Links
How to Apply