👉Get free email job alerts!

Operations Coordinator, the Albany

  •  London
  •  Â£25k-30k
  •  Full time
  •  Closes September 30, 2025
  •  Vacancies
  •  vacancies@thealbany.org.uk
  • #Combined arts

Description

Job Summary

As a key member of the Operations team, you will take an active part in ensuring the smooth day-to-day running of the venue. This is an excellent opportunity for someone with a background in administration and/or front-line customer services to apply their skills within a community venue.

Job Description

Key Responsibilities of the role:

  • Deliver an informative, efficient and welcoming service from the Albany Reception desk. Anticipate needs and support building users, whether it is their first time or hundredth!

  • Be the lead administrator for our ticketing software: putting events on sale, creating offers, scheduling sales reports, managing comps and third-party allocations, user administration, data collection and reporting (Spektrix software training will be provided)

  • Support the Venue & Events Managers in the coordination and delivery of hires and events, including event staff rotas, shift confirmation, signage, seating arrangements.

  • Create an excellent visitor journey: collaborate with the Marketing team on audience comms, resolve complaints, actively gather audience feedback and demographics for reporting, be an accessibility champion

  • Boost income by promoting our wide variety of spaces and events, developing relationships and opportunities, selling coworking memberships and asking for donations

  • Ensure the highest level of presentation and good housekeeping across the front of house spaces; liaise with the Building & Facilities Supervisor on contractors and cleaning supplies

  • Actively promote group sales and conduct outreach with schools, partners and community organisations, including driving sales for the Christmas show to reach targets

  • Support the Head of Operations and Head of Technical with maintaining Health & Safety compliance including emergency procedures, incidents & accidents, inductions, first aid, building security, facilitating keys and fobs

  • Coordinate services for resident organisations with the Building & Facilities Supervisor, including onboarding, end of tenure, operational comms and relationship management

Job Requirements

  • Relevant experience in a similar role or customer focused environment
  • High level of computer literacy and ability to learn new systems quickly, including through self-study
  • Proactive, aptitude for problem-solving and decision making, strong initiative
  • High level of self-management: well organised, systematic, able to manage time and prioritise tasks effectively
  • Experience or understanding of how to plan ahead effectively, anticipating operational and event needs
  • Excellent communication and negotiation skills, orally and in written correspondence
  • Commitment to be responsive to the needs of diverse communities and to serve visitors with a variety of needs and abilities
  • Experience of cash handling, reconciliation and banking procedures
  • Attention to detail, high level of accuracy with administrative tasks
  • Knowledge and understanding of Health & Safety
  • Ability to adapt to a dynamic work environment, responding quickly and diplomatically to challenges and changing priorities

Job Responsibilities

  • You will improve visitor experience: as the first point of contact on Reception. You will provide outstanding customer care to the Albany's broad range of visitors.
  • You will streamline venue administration: coordinate daily bookings, drive resident communication, direct enquiries and process payments.
  • You will generate income: actively promote the Albany's events and hireable spaces; upsell merchandise, memberships and donations.
  • You will lead on ticketing and sales: put events on sale, handle ticketing demands and maintain accurate customer data. You will integrate with the Marketing team on visitor communications and analysing feedback.
  • Provide informed and outstanding customer care to all individuals
  • Take active ownership of ticketing and venue administration
  • Coordinate efficient preparation and delivery of events with the
  • Venue & Events Managers
  • Promote Albany facilities and events, maximising sales
  • opportunities and income generation

Useful Links

How to Apply

We are looking forward to receiving your application
form via our online platform, before the deadline of:
https://albany.mystaffsavvy.com/apply/position/operations-coordinator

More arts jobs!