Operations Coordinator, The Spring Arts & Heritage Centre

RESPONSIBILITIES

Act as the venue's Visitor Services Coordinator, on rota with the Operations team, including taking responsibility for:
- Overall management of the building during opening hours
- Locking and unlocking the building as required
- Acting as Designated first aider
- Emergency evacuation of the building and resulting management of emergency situations
- Ensuring the building is well presented and ready for events and activities
- Setting up & clearing down spaces as needed for activities and hirers
- Welcoming hirers, workshop leaders, artists and performers as required
- Briefing staff and volunteers as required
- Dealing with customer complaints
- Managing immediate building and facilities issues
- Reporting significant issues and concerns to the Operations Manager
- Support the box office and caf teams to ensure that customers are dealt with efficiently and quickly

Support the Operations Manager in making sure the building and organisation is operational and well presented, including:
- Undertaking daily, weekly and monthly building checks
- Manage the FOH volunteer rota, ensuring appropriate cover for all events and activities
- Support exhibition installs and de-installs as required
- Support the Operations Manager in liaising with external contractors as required

Other Duties

- Work with all staff and volunteers to ensure The Spring provides an excellent experience for all customers.
- Perform other duties as may from time to time be reasonably required by the Operations Manager and for the needs of The Spring.
- Abide by The Spring's policies and procedures.
- Attend regular staff meetings.