The Operations Manager will play a key role in the day-to-day management of the building, its front-facing teams, and visitor experience. They will line manage our front of house and facilities team, manage maintenance and facilities and support the Head of Operations in implementing our H&S policies. This role requires you to act as a First Aider and Fire Warden when covering Duty Management Principal Responsibilities: Provide a welcoming, inclusive, safe and secure environment for building users and ensure building compliance and readiness. Line Manage duty managers, box office staff and the facilities team, including recruiting, induction, training and annual appraisals. Create staffing rotas for the duty managers and ensure appropriate cover for front-of-house operations. Foster collaboration within Operations and across all programme teams and support events and productions. Manage maintenance with the Head of Operations and provide support in compliance areas such as building inspections and fire safety. Support the management of contractors on site, liaising for repairs and servicing when required. Manage purchasing for day-to-day repairs and maintenance, and other supplies. Plan and manage the front-of-house function for retail and merchandising operations, including managing and maintaining retail sales equipment, i.e. card machines and POS units. Support the management of tenant's office workspaces and ensure compliance with agreements and policies. Provide basic IT support, onboarding and escalating issues to our external IT partner including managing our phone systems on a day-to-day basis. Support environmental policy implementation, promote recycling and energy efficiency and include environmental considerations in decisions. Act as a Duty Manager, including opening and closing the building Extensive experience managing an operations function, in an arts, entertainment or conferencing venue. Experience within a customer-facing environment. Experience in line managing staff and creating rotas. A general understanding of relevant Health & Safety legislation for a public building. Good ability to multi-task and prioritization. Good administration & organisational skills. Ability to remain calm under pressure. Good communication skills. A working knowledge of IT, including email, Windows, and Microsoft Office. Practical, hands-on approach. Desirable Working knowledge of Artifax and Spektrix software or other ticketing, CRM and payment systems or equivalent databases. Valid fire marshal, first aid training. A broad knowledge of the arts industry. Health & Safety Implement health and safety policies and perform health & safety inductions for all internal staff and contractors and encourage a culture of responsibility for H&S throughout the organisation. Work closely with building control and Head of Operations to oversee building safety and security for all visitors and staff. Review and update risk assessments. Oversee accident and incident reports, ensuring tracking, monitoring, and reporting happen regularly. Act as Fire Warden, manage fire safety and organise fire warden, evacuation and first aid training. Values and Equal Opportunities Represent artsdepot and its values, ensuring visitors feel welcome and included. Ensure the intentions and requirements of artsdepot's Equal Opportunities, Race Equality Action plan, Access policies and Safeguarding policies are applied personally and by staff in the department. Please visit our website for the full job pack and send your CV and a covering letter detailing how you meet the criteria for the role and why you want the position, and an Equal Opportunities Form (downloadable from this our website) to [email protected].Job Summary
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