The Operations Manager will play a key role in the day-to-day management of the building, its front-facing teams, and visitor experience. They will line manage our front of house and facilities team, manage maintenance and facilities and support the Head of Operations in implementing our H&S policies. This role requires you to act as a First Aider and Fire Warden when covering Duty Management. For more information please visit our website and download the job pack. Extensive experience managing an operations function, in an arts, Provide a welcoming, inclusive, safe and secure environment for Please visit our website https://www.artsdepot.co.uk/job/operations-manager-2/ please send your CV and a covering letter detailing how you meet the criteria for the role and why you want the position, and an Equal Opportunities Form from our website and send it to [email protected]Job Summary
Job Description
Job Requirements
entertainment or conferencing venue.
Experience within a customer-facing environment.
Experience in line managing staff and creating rotas.
A general understanding of relevant Health & Safety legislation for a public building.
Good ability to multi-task and prioritization.
Good administration & organisational skills.
Ability to remain calm under pressure.
Good communication skills.
A working knowledge of IT, including email, Windows, and Microsoft Office.
Practical, hands-on approach.
Working knowledge of Artifax and Spektrix software or other ticketing,
CRM and payment systems or equivalent databases.
Working knowledge of staffsavvy or another HR and rota software.
Working knowledge of HR.
Valid fire marshal, first aid training. Job Responsibilities
building users and ensure building compliance and readiness.
Line Manage duty managers, box office staff and the facilities team, including recruiting, induction, training and annual appraisals.
Share line management of the Visitor Services Assistants and Volunteers, including recruiting, induction, and training.
Create staffing rotas for the duty managers and ensure appropriate
cover for front-of-house operations
Foster collaboration within Operations and across all programme teams and support events and productions.
Manage maintenance with the Head of Operations and provide
support in compliance areas such as building inspections and fire safety.
Support the management of contractors on site, liaising for repairs and servicing when required.Useful Links
How to Apply