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Description
Underbelly are seeking an experienced operations manager to oversee operational activities across Underbelly’s festivals and events division.
- Maintaining and developing Underbelly's sustainability policy including managing our ISO20121 accreditation.
- Maintaining and developing Underbelly's accessibility policy, ensuring this is implemented across all departments.
- Ensuring comprehensive reporting is conducted across event sites, feeding into reporting to stakeholders.
- Managing IT and communications contracts at event locations, including connectivity, networking and equipment.
- Managing security contracts at event locations.
- Managing waste and cleansing contracts at event locations.
- Sourcing and managing accommodation for staff and performers from our in-house and co-produced productions.
- Working with all departments to ensure health and safety management is embedded across event sites, including sourcing and managing medical contracts and equipment.
- Overseeing accreditation and uniform provision for festivals and events.
- Hiring temporary Heads of Department for each festival/event, ensuring a robust staffing structure that offers team members opportunities for career growth.
- Line managing temporary Heads of Department, enabling them to deliver world-class customer experiences for audiences and an outstanding working environment for our staff.
- Work cross-departmentally to co-create and implement strategies that drive sales across revenue streams, maximising spend per head based on detailed analysis
- Advise on and implement best practice to continually improve the performance of Underbelly's operational activities.
- Demonstrable experience of delivering operational and business excellence for a customer-facing cultural, festival or events organisation.
- Confident in liaising with multiple contractors and service providers simultaneously.
- A commercially driven leader with demonstrable previous experience of line managing a high performing team.
- Working knowledge of health and safety legislation and procedures, in particular, those related to the events industry.
- A practical problem solver with a can-do attitude.
- Excellent organisational and time management skills.
- Excellent communication skills and the ability to work with a wide range of stakeholders.
- Absolute attention to detail and administrative accuracy.
- High level of financial understanding, able to understand and interpret financial information in order to make key operational decisions.
- Working knowledge of data analysis and performance/operation metrics.
- Ability to work flexible hours in line with our festival and events.
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