The Patrons Manager will support colleagues with major donors, research prospective supporters and work closely with other Development colleagues to ensure all supporters receive the best possible experience. Individual Giving Manage an outstanding, high-level stewardship programme for LSO Patrons to ensure that they feel inspired, appreciated, engaged, and keen to continue their annual support Deliver the annual membership renewal process for Patrons with the aim of upgrading donors where appropriate, followed by prompt thank-you letters upon the arrival of their donation Prepare and send out regular communications and maintain close personal connections with the LSO's valued family of supporters Identify and recruit new Patron members from a variety of sources, and cultivate donors through a range of events and methods Support Senior Individual Giving Manager and other colleagues with major donor stewardship Prepare Patrons and Development guests' concert seating for Barbican concerts with assistance from Development Coordinator, who is responsible for wider Development ticketing administration To work with the Philanthropy Lead to identify individuals who may be interested in supporting particular areas of work or at a major donor level Agree, manage, and monitor annual giving income and expenditure budgets. We are looking for the following skills and experience: High level of interpersonal, communication and presentational skills and ability to engage and interact with donors and sponsors at all levels A minimum of 2 years' experience of generating income from individuals to include experience of managing a stewardship programme, identifying new potential supporters, and personally securing new annual donors Ability to inspire philanthropic giving, and a passion for the work that the LSO does Experience of budget setting and monitoring, and working to targets Self-motivated with strong organisational skills and attention to detail Ability to prioritise and manage a pressurised workload IT literate with knowledge of relationship databases and current regulatory and best practice frameworks A collaborative team player Willingness to attend regular events outside of normal working hours Strategic event planning and implementation experience Experience of working in an arts organisation Events and Cultivation Work with senior individual giving colleagues and the Senior Events Manager to plan and oversee a regular calendar of engagement and cultivation opportunities at LSO concerts and events, ensuring an excellent experience for existing donors, as well as growing the LSO's family of supporters Represent the LSO at supporter events including attending evening concerts and events as required within the nature of the post Ensure LSO events reflect the high standards and the brand values of the LSO Administration Work with senior individual giving colleagues and the Senior Events Manager to ensure accurate records exist for each donor, prospect and event guests through the Raiser's Edge/NXT database Ensure a high standard of best practice and compliance in areas that include Gift Aid, VAT, HMRC, GDPR and the American LSO Foundation General Contribute actively to Development and Manager team meetings, and Development Board meetings Evening concert and event duty Via LSO websiteJob Summary
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