Under the direction of the Retail and Commercial Manager, to provide a retail plant and gardening offer to members and visitors to Birmingham Botanical Gardens Under the direction of the Retail and Commercial Manager, to be consistently effective in the selection, purchasing, display and sale of plants and gardening products To support the team with driving profits within the plant retail operation at Birmingham Botanical Gardens Be confident with own knowledge to provide appropriate maintenance and care for the stock of plants within the retail area Identifying additional opportunities to trade alongside the wider Gardens Operations in visitor programming, group visits and educational visits Model best practice customer service and sales operations within plant and garden products sales, including greeting visitors in a cheerful, courteous and effective manner To listen to customers' needs and advise them on plant purchasing as per their requirements Act as an ambassador for the Gardens and a role model for the Enterprises Teams, behaving in a way which delivers the highest level of customer service and satisfaction Knowledge of purchasing in a retail and visitor environment. Experience of working in a plant sales area (or similar). Plant knowledge for a wide range of indoor and outdoor plants. A people person, who can provide advice and guidance to visitors when required. A high level of attention to detail. Literate and numerate. Works well in a busy environment. Proven experience managing plants sales and skills to care for a variety of plants. Proven experience of working with external suppliers and partners. Computer literature - knowledge of MS Office and MS Office 365 or similar. Experience in sales & revenue generation and driven by targets. Can use initiative and is flexible Act as an ambassador for the Gardens and a role model for the Enterprises Teams, behaving in a way which delivers the highest level of customer service and satisfaction To ensure availability of an agreed range of plant stock to provide customer purchasing opportunities in accordance with the purchasing guidelines Be fully familiar with the wider retail ranges and lines to help visitors with enquiries and to be able to upsell when possible Ensure that cash is handled, and credit card transactions are processed in accordance with the Birmingham Botanical Gardens procedures, using the EPOS system (CSY) to make retail sales in the Gift Shop & Plant Sales To deal appropriately with any customer service issues and handle all enquires promptly and professionally, escalating where necessary To remain fully informed about The Birmingham Botanical Gardens upcoming events To ensure the plant sales area is tidy and free of trip hazards; watering and moving plants as needed To apply: Please send your CV and covering letter to [email protected] Application deadline: 18th March 2026, midday Interviews: Likely to be Wednesday 1st April 2026 Alternative dates for interview will be considered on a case-by-case basis. Online interviews will be considered on request to accommodate specific travel or access needs.Job Summary
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