Description
About the role:
English National Ballet are looking for a Project Implementation Manager (CRM), responsible for for coordinating, planning, executing and software delivery during an upcoming period of digital transformation. The organisation has recently procured a new digital technology stack, to replace legacy systems. This newly appointed role goes beyond setting up and implementing the new software; it involves delivering significant changes to processes and technology to drive business growth and efficiency. This is an exciting time to join the Digital team, and to play a key role to drive change and make a real impact.
The post-holder will be required to be on site regularly and as required by the Head of Digital, typically a minimum of three days per week.
This role is a 12-month fixed-term contract.
Key Selection Criteria
- Degree-level or similar further education qualification in a relevant field such as business, digital, computer engineering or management
- Previous involvement in IT transformation or large-scale system implementations, at a project management or lead level
- Good track record of experience managing complex CRM systems at an advanced user level with knowledge of system configuration, ideally within an arts, charity or education environment
- Knowledge of CRM architecture and integration techniques, complex data modelling solutions (Power BI, Looker Studio) and web-based applications (HTML, CSS and APIs)
- Strong project management skills with the ability to manage budgets, assess and plan resourcing needs and lead times for all elements of project delivery
- Strong analytical capability, able to apply a proactive and structured approach to problem solving and produce high quality, accurate, insight driven reporting that supports effective CRM project delivery and
Your main responsibilities as Project Implementation Manager (CRM) will include:
- To provide a highly effective and comprehensive project management and implementation service to enable a smooth transition to a new suite of CRM and digital products
- To maintain a strong understanding of technical capability of all systems within the new suite
- To identify and propose process improvements and efficiencies within CRM workflows
- To work collaboratively and maintain effective working relationships with all internal and external stakeholders and system users
Please apply using the link below. The deadline for applications is 23:59.