Description
Actual Annual Salary - £9,565 (FTE £25,280) As the first point of contact for students, staff, and visitors, you will play a vital role in maintaining a welcoming and efficient “front of house” service. You’ll handle initial enquiries, direct visitors, manage incoming and outgoing post, and support
You'll be someone who thrives in a customer-facing role, with a warm and professional manner and the ability to stay organised in a busy environment.
Essential skills and experience include GCSEs (or equivalent) in English and Maths at Grade C/4 or above, proven experience in a reception, front-of-house, or customer service environment, competence in cash handling and administrative processes, and a high level of proficiency in Microsoft Office or comparable software systems.
What will you get if you join us?
- A culture that supports work-life balance and staff wellbeing
- Generous annual leave entitlement
- Professional development and training opportunities
- Free confidential counselling service and physiotherapy;
- Free eye tests and contribution towards glasses for VDU use;
- Free IT products including Microsoft Office and Adobe Creative Cloud;
- Professional fees paid by the School;
- Staff recognition awards
- Free car parking and access to other staff benefits; and
- Access to the Local Government Pension scheme (with significant employer contributions).
At The Northern School of Art, we want all employees to feel valued and included, bringing their creativity and individuality to work. We celebrate diversity and believe that inclusion drives innovation and excellence.
To download the application pack, please visit https://northernart.ac.uk/careers/
Closing date for receipt of completed applications 5th November 2025
Please send your completed application to mailto:[email protected] - [email protected]
Maintain an appropriate and welcoming 'front of house', dealing with initial enquiries, ensuring the appropriate information is available at all times and to provide administrative services. Please note cover at the Middlesbrough site may be required.
Main Duties and Responsibilities:
- Ensure the reception area is tidy and welcoming, displaying the appropriate marketing and other information at all times. This will include information displayed on screens, information boards and 'take away' literature.
- Receive and direct students, staff and visitors to the site, ensuring they are welcomed appropriately and are directed to the appropriate area or person.
- To operate the switchboard and respond to initial enquiries (telephone, written or face to face), providing the appropriate information on School provision or for more specific enquiries, ensure the enquiry is passed to the relevant person and is followed up.
- Provide a basic security function, including monitoring of CCTV coverage, ensuring appropriate arrangements for visitors and contractors, and alerting relevant staff of any issues.
- Receive post and deliveries and ensure delivery of post and goods as quickly as possible to the appropriate area of the School.
- Process outg