This role combines museum visitor engagement with retail responsibilities and would suit someone with previous experience of working in a museum, gallery or cultural venue. Strong customer service and sales skills in a retail/cultural environment are essential. Part time / 1 day a week. Essential: -Previous retail experience using POS systems, e.g. Lightspeed and Shopify, in a customer-facing environment Desirable: -Experience in a retail operation of a museum, gallery or cultural venue -Provide a welcoming and professional experience for museum visitors Please send us your C.V and Cover Letter before the closing date by 23:59 detailing how you suit this role.Job Summary
Job Description
Job Requirements
-Professional, approachable and confident dealing with museum visitors and customers
-Ability to work weekends
-Excellent interpersonal skills
-Excellent communication skills with visitors and colleagues
-Ability to contribute to a positive work environment
-Ability to work collaboratively as part of a team and also independently
-Experience in visitor engagement or public-facing roles
-A proactive and helpful approach to customer service
-Interest in museums, arts and culture, as well as in creative retail and artisanal products
-Open to sharing ideas with the buying/events team on new products and workshops that could be hosted in-store
-Experience in fulfilling online orders
-Experience working with artists, designers, makers or independent brandsJob Responsibilities
-Warmly engage customers in the museum shop, demonstrate good product knowledge and upsell where appropriate
-Process sales transactions using POS systems and fulfil online orders where necessary
-Answer visitor enquiries and share information about the museum, events and promotions
-Assist with monthly events hosted by a variety of visiting artists, designers and makers, including craft workshops and studio pop-ups
-Maintain high visual merchandising standards throughout the shop
-Receive and process deliveries as and when necessary
-Maintain an organised stock room and assist with stock management and shop floor replenishment
-Assist with daily shop operations and ensure the retail and museum areas are presented to a high standard
-Support colleagues with day-to-day administrative and operational tasks
-Carry out delegated tasks with accuracy
-Assist with opening and closing procedures and waste disposal as requiredUseful Links
How to Apply