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Retail Team Member, The Beatles Story

  •  North West
  •  Under £10K
  •  Part time
  •  Closes April 27, 2025
  •  Erin Caulfield
  •  humanresources@beatlesstory.com
  • #Museums

Description

Job Summary

We are looking for a bubbly, enthusiastic and energetic individual to join our wonderful retail team at the Beatles Story, Royal Albert Dock on a permanent basis. The Beatles Story is established as an immersive must-see visitor experience, that supports the wider Liverpool visitor economy.

Job Description

As a Team Member experience of customer service is essential - you must be willing to embrace new ideas and go beyond customer expectations, inspiring unforgettable and unique moments that guests will treasure.

Working within the retail department you will be confident at upselling, looking at all opportunities to maximise sales whenever possible. You will also be diligent in helping reduce stock losses through wastage and following the company policies in stock management.

You must also be willing to learn about our collection and history of the Beatles. You should have a desire to work in our industry; be a well organised team player, ideally with experience of collections and exhibitions, be able to multi-task, meet deadlines and pay close attention to detail.

You should have a passion for the band and a desire to share your knowledge with the team and wider audience, thus ensuring that the Beatles legacy is brought to life in new, educational, and innovative ways.

2 x 8 hour weekend positions available.

Hourly rate of pay is £12.60.

Job Requirements

Guest Experience

  • To ensure an excellent standard of customer service is delivered daily.
  • To undertake all allocated tasks and responsibilities with professionalism and integrity.
  • To be sensitive to customer complaints and queries in the first instance and know when it is appropriate to escalate the complaint to a manager.
  • Demonstrate a positive presence by being alert and aware of our guests, presenting yourself to the highest standard and demonstrating that you are approachable.
  • Ensure that all areas of the guests' journey; Main Entrance, Welcome Area, Fab4Store, Fab4Caf and the Discovery Zone are always presented to the highest possible standards ensuring cleanliness, tidiness, good presentation of visitor information, functionality of electronic elements and areas are fully stocked.
  • Ensure income generation activities are maximised, by upselling products at purchase points.
  • To strictly adhere to The Beatles Story cash handling procedures.

Job Responsibilities

Retail

  • To ensure optimum cleaning standards at all times front and back of house within the retail areas of the business.
  • To be familiar and confident with all retail products so that you can highlight recommendations of products to Beatles Story customers.
  • Work from heights as and when needed to replenish shop displays and signage.
  • Ensure all breakages are recorded correctly and any relevant supplier issues are communicated to a member of the management team.
  • Provide a warm welcome to all Beatles Story customers that enter through the store doors or contact the store via the telephone answering all enquiries in a helpful and positive manner.
  • Assist with building display equipment as and when needed following the correct training to do so.
  • Operate the tills dealing with all sales, refunds and exchanges ensuring a manager is called to assist as and when required.
  • To ensure all stock is always filled and displayed in an attractive manner.

How to Apply

Please apply via the link to our website. A full Job Description and Person Specification can also be found on our website.

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