Description Friendly, professional and approachable manner Specifications: First point of contact for students, studio hire clients and business clients. Manage reception duties, support studio hires & respond to student queries Application deadline is midnight on 29th October 2026. To apply for this role please complete the application form below. Please note that not all applicants will receive a response. Short-listed candidates will be invited to interview.Job Summary
Job Description
City Academy offers adult courses across a wide range of artistic disciplines including dance, acting, singing, photography, writing, communication skills and more. We are a creative, friendly and hard-working team, based at our busy studio complex near Farringdon Station.
We deliver exceptional learning experiences for our students and clients.
We are looking for a reliable, proactive and personable Sales Executive to provide customer service support and front-of-house at our Head Office in Clerkenwell. The role is central to the day-to-day running of our creative and buzzy studio complex and plays a key part in ensuring students, studio hire clients and business partners feel welcomed, supported and looked after.Job Requirements
Excellent communication skills, both written and verbal
Highly organised with a key eye for detail
Reliable, disciplined and dedicated, with the ability to work independently and take initiative
Confident multitasker who remains calm and professional in a busy environment
Proactive attitude with a willingness to go above and beyond to support students and clients.
Strong customer service ethos
Computer literacy and confidence using email and basic admin systems
Fast learner with a positive, can-do attitude
Position Type: Full-time, fixed term contract
Days: Monday to Friday
Times: rota'ed shifts of 08:45 - 17:15 with 1-2 weekly shifts of 11:30 - 20:00
Location: City Academy, 10 Herbal Hill, EC1R 5EG, Clerkenwell, London
Salary: £30,000 - £32,000 per annum
Benefits: Unlimited complimentary City Academy courses
Environment: Creative, busy Head Office in Clerkenwell
20 days pa pro rata plus bank holidays
Company PensionJob Responsibilities
Handling daily enquiries from our adult students and clients via email, phones and LiveChat
Managing front-of-house duties, including welcoming and checking in students and business business clients
Supporting studio hire and business clients, ensuring their requirements are met to the highest standards
Handling sales queries, primarily via email, and assisting with in-person queries
Carrying out administrative tasks related to studio hires and business clients
Supporting Directors with ad-hoc administrative tasks as required
Ensuring the reception and shared spaces are professional, organised and welcoming
Chasing outstanding invoices
Managing student issues and complaints that may arise
Working towards monthly individual and team sales targets Useful Links
How to Apply