ROLE SUMMARY An exciting opportunity to join the sales and marketing team at our storied concert hall in London's Chelsea, most suited to an established Box Office Manager looking for new challenges and more responsibility. Reporting to the Head of Sales & Marketing, this new role has been created to grow audiences, revenue and efficiency by redeveloping our sales function and exploiting the technology available to us including our ticketing system (currently Spektrix). The department currently includes the Head of Sales & Marketing, Digital Marketing Co-Ordinator, two Deputy Sales Managers, a Box Office Assistant and seasonal Box Office casuals. The Sales Manager leads the sales team (directly managing three members of staff), works with a varied customer and client base, and can carve out this new role and take ownership of some significant projects. ROLE PRIORITIES: Proactively redevelop our sales function (seeking out new sales channels, refining our hours of operation, engaging new partnerships to better understand and communicate with our audiences) Exploiting opportunities from our ticketing system Creating our strategy for working with ticket agents; streamlining processes and maximizing sales Fulfilling our revenue management processes for hires and own promotions Leading and developing the sales team The role would suit a results-driven and analytical self-starter with at least three years' of experience in a similar environment. They should be a very confident user of event ticketing systems, and naturally someone who seeks out new technology and systems. Minimum 3 years' experience in a senior sales/ticketing role, preferably within live entertainment, hospitality or tourism. Expert proficiency in ticketing systems (Spektrix preferred). Strong analytical skills with experience in data-driven decision-making. Exceptional management skills, with experience managing hybrid teams (full-time, part-time and casual staff). Excellent written/verbal communication skills, with the ability to cultivate successful relationships. An adaptable, team-focused approach. Core hours are Monday to Friday, 10am-6pm; however, as the building operates seven days a week, occasional evening and weekend work may be required to support the wider team's rota and to cover holidays or busy periods. Proactively redevelop our sales function (seeking out new sales channels, refining our hours of operation, engaging new partnerships to better understand and communicate with our audiences) Exploiting opportunities from our ticketing system Creating our strategy for working with ticket agents; streamlining processes and maximizing sales Fulfilling our revenue management processes for hires and own promotions Leading and developing the sales team The role would suit a results-driven and analytical self-starter with at least three years' of experience in a similar environment. They should be a very confident user of event ticketing systems, and naturally someone who seeks out new technology and systems. To apply, please send your CV and a covering letter (max. one A4 page) outlining your fit for the role, by 4pm, Monday 8 December, to Katie Sampson (Head of Sales & Marketing) at [email protected]. Informal enquiries are very welcome. Interviews are expected w/c 15 December, and we may approach candidates before the closing date. For further information about Cadogan Hall or to request the job pack in another format, please contact Katie Sampson.Job Summary
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