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Security Concierge, Birmingham Repertory Theatre

  •  West Midlands
  •  Under £10K (pro rata)
  •  Part time
  •  Closes January 11, 2026
  •  The People Team
  •  reptalent@birmingham-rep.co.uk
  • #Theatre

Description

Job Summary

The Security Concierge role is integral to the safe management of our public spaces and will often be the first member of staff that our audiences engage with. The welcome the Concierge provides will set the tone of our customers’ experience.

Job Description

Job Description

Contract Type: Fixed term (to March 2027), annualised.

Hours: 780 hours per annum, average 15 hours per week. Evening and weekend work will be required.

Salary: £9,828 per annum (£12.60 per hour)

Working with us you would be able to access the following benefits:

  • Contributory staff pension, 5% employee and 3% employer
  • Holiday entitlement of 5 weeks plus bank holidays and a day accrual each year of service up to 5 years.
  • A day off for your birthday
  • Free-to-use employee assistance service
  • Staff ticket discount (when available)
  • Staff discount in The Rep food and drink outlets
  • 25% Season Ticket discount on parking at Q-Parks
  • £5 day rates at Utilita Arena North and South Car Parks
  • Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans

Job Requirements

You must have…

  • Excellent communication skills
  • Experience in a customer focused environment
  • SIA Door Supervisor badge
  • Standard DBS check

It'd be great if you had…

  • Personal Licence Holder
  • First Aid
  • British Sign Language
  • Knowledge of fire evacuation procedures & protocols

Job Responsibilities

  • To provide timely and efficient information, guidance and advice to visitors and staff
  • To ensure the safety, comfort and wellbeing of customers and staff at all times
  • To care-take the foyer spaces within the theatre
  • To discourage any local nuisance
  • To provide a security presence that prevents and detects crime
  • Ensure customers' requirements are delivered and ensure excellent customer service is maintained at all times.
  • Welcome visitors to the theatre and signpost appropriate areas of the building in a friendly and efficient manner.
  • Work closely with the Customer Experience Team to ensure seamless customer care and management of the public spaces.
  • Liaise with relevant Library of Birmingham staff as and when necessary and triage general LOB enquiries.
  • Patrol all public spaces, ensuring security of customers, staff, stock, fixtures and fittings.
  • Deal with any anti-social or disruptive behaviour firmly and assertively whilst maintaining a customer focus.

Useful Links

How to Apply

To apply for this post please submit your CV and covering letter via our application portal on our website https://www.birmingham-rep.co.uk/get-involved/careers-and-vacancies.html

We also accept other forms of submission such as video or audio. Please reach out to us if you wish to submit your application in an alternative format at [email protected].

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