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Senior Commercial Operations Manager, Southbank Centre

  •  London
  •  Â£50k+
  •  Full time
  •  Closes February 15, 2026
  •  NA
  • #Other

Description

Job Summary

We are currently looking for a Senior Commercial Operations Manager to join our Commercial team on a permanent full time contract.

Job Description

We are currently looking for a Senior Commercial Operations Manager to join our Commercial team on a permanent full time contract.

Your role will be to oversee the management, planning and successful delivery of all operational aspects of Southbank Centre's commercial portfolio, including restaurants, food market, seasonal activations, pop-ups and ancillary commercial activity. You will be responsible for enhancing the reputation of Southbank Centre as a destination by ensuring commercial operations are delivered to consistently high standards, aligned with organisational values and visitor expectations.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please paste the following URL into your browser to find the original advert: careers.southbankcentre.co.uk

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.


Need reasonable adjustments? Please mailto:[email protected] - contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.


We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Job Requirements

  • Proven experience delivering complex commercial operations within high-footfall, multi-site environments, with accountability for income, compliance and performance.
  • Experience leading teams and coordinating cross-functional stakeholders, including but not limited to commercial, property and legal colleagues, to deliver operational and contractual outcomes.
  • Proven delivery of restaurant openings, refurbishments, transitions or closures within live hospitality environments, managing risk, continuity of trade and reputation.
  • Strong practical understanding of food and beverage operations, including food safety, licensing, planning and front-of-house/back-of-house requirements.
  • Strong financial acumen, including budget management, forecasting, financial risk assessment and tracking of project budgets and milestones.

Job Responsibilities

  • To oversee the management, planning and successful delivery of all operational aspects of Southbank Centre's commercial portfolio, including restaurants, food market, seasonal activations, pop-ups and ancillary commercial activity.
  • To enhance the reputation of Southbank Centre as a destination by ensuring commercial operations are delivered to consistently high standards, aligned with organisational values and visitor expectations.
  • To maximise commercial income from the Southbank Centre site and deliver agreed budgeted business targets through active performance management and operational excellence.
  • To lead the delivery of commercial change, including operator transitions, refurbishments and compliance-led improvements, ensuring business continuity and income protection.
  • To provide effective, inclusive leadership and line management of the Commercial Operations team, creating a positive, high-performance and collaborative culture where accountability, capability and continuo

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